Operations Administrator

Palm Lake Resort; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Beautiful venue

Ownership of processes

Employee Assistance Program (EAP)

Job summary

Pelican Waters Golf Club is seeking an Operations Administrator to coordinate daily golf and hospitality operations at the Clubhouse. You will manage memberships via MiMembership, handle purchases, invoicing and basic financial reporting, and support rostering and events.

Ideal candidates bring solid administration experience within hospitality or golf, strong MS Excel skills, and a collaborative, proactive approach.

Qualifications

• Proven experience in administration, ideally within hospitality, leisure, finance or golf industries.
• Working knowledge of Hospitality and/or Golf Operations.
• Experience establishing processes to streamline operations across departments.
• Understanding of basic financial reporting, purchasing and processes.
• Strong MS Excel knowledge.
• Experience with MiMembership/MiClub software is highly regarded.
• Team player; able to work autonomously with excellent communication.

Responsibilities

• Administration & management of Golf Memberships via MiMembership system.
• Assist with purchase orders, invoicing, reconciliation and basic financial reporting.
• Assist with staff management, including recruitment, onboarding & rostering.
• Maintain records, financial reports, and compliance documentation.
• Assist with bookings, event coordination, and scheduling systems.
• Update daily, weekly & monthly operational reports.
• Prepare and distribute internal communications, calendars/schedules, events/run sheets.
• Maintain inventory & stocktake for golf and hospitality supplies.
• Monitor equipment and facility maintenance schedules & coordinate with departments.
• Host, answer phones & direct guests during busy periods; point of contact for residents/guests.

Skills

Administration experience

Hospitality operations

MiMembership/MiClub

MS Excel

Communication skills

Team collaboration

Tools

MiMembership/MiClub software

Job description

Join Our Team at Pelican Waters Golf Club!

Pelican Waters Golf Club is a breathtaking venue nestled within the scenic Greg Norman Golf Course. Our restaurant offers an exceptional alfresco dining experience in a one-of-a-kind setting, where beautiful views and delicious food come together to create a memorable atmosphere. Open seven days a week, we feature both indoor and outdoor dining, bars, and versatile function spaces - all set within the stunning surroundings of our world-class golf course.

If you're looking to be part of a dynamic, vibrant team in a truly unique environment, we'd love to hear from you!

The Operations Administrator is essential for organising the daily operations of our Golf Clubhouse. You will be responsible for supporting and streamlining the daily administrative, scheduling, and operational functions of the golf and hospitality departments at Pelican Waters Golf Club. This role is essential to ensuring a seamless coordination between departments, enhancing the guest experience, and supporting operational excellence.

This is a full time permanent role, working primarily Monday to Friday with occasional weekend shifts to support & expand the golf clubs services & membership. If you're looking to be part of a dynamic, vibrant team in a truly unique environment, we'd love to hear from you!

Your duties will include, but are not limited to;

Administration & management of Golf Memberships via MiMembership system;

Assist with purchase orders, invoicing, reconciliation and basic financial reporting;

• Assist with staff management, including recruitment, onboarding & rostering;

Maintain accurate records, financial reports, and compliance documentation;

Assist with bookings, event coordination, and scheduling systems;

Update daily, weekly & monthly operational reports;

Prepare and distribute internal communications, calendars/schedules, events/daily/weekly run sheets, ensuring all departments are informed and prepared;

Maintain inventory & stocktake for golf and hospitality supplies;

Monitor equipment and facility maintenance schedules & coordinate with appropriate departments;

Maintain and update daily operations logs for golf course conditions, staffing, promotion periods and special events.

Assist operations staff with hosting, answering phones & directing guests during busy periods;

Point of contact for residents and guests for event bookings, account inquiries etc;

Contribute to the continuous improvement of operational processes and standards;

What We're Looking For:

We are looking for someone who shares our values and belief thatrespect, passion, community, impact & safetyunderpins all the work we do.

To excel in this role, you will bring:

Proven experience in administration, ideally within hospitality, leisure, finance or golf industries

Working knowledge of Hospitality &/or Golf Operations will be highly regarded

Experience in establishing processes/procedures to streamline operations, creating cohesion across departments and stakeholders;

Understanding of basic financial reporting, purchasing & processes

Strong computer literacy across MS Suite with intermediate MS Excel knowledge

Experience with MiMembership/MiClub software will be highly regarded

Ability to work within a team, collaborate and give/take direction as well as work autonomously

Professional, polished, and personable, with excellent communication and interpersonal skills

A natural problem-solver who stays calm under pressure and takes ownership of tasks

Proactive, dependable, and always ready to lend a hand wherever needed

Why Join Us?

At Palm Lake, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• The opportunity to work in a beautiful venue.

Opportunity to take ownership of processes and drive continuous improvement

• 24/7 free accessto compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones withtenure rewards!
• Supportive team culture- Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities -Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.