Operations Administrator

Palm Lake Group; Caloundra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Remuneration

Beautiful venue

Ownership of processes

Employee Assistance Program (EAP)

Milestone rewards

Team culture

Career opportunities across Palm Lake

Job summary

Pelican Waters Golf Club, part of Palm Lake Group, seeks an Operations Administrator to streamline daily golf and hospitality operations. You will coordinate memberships, bookings, rostering and reporting, ensuring smooth cross‑department collaboration and superior guest experience.

Candidates should have admin experience in hospitality or golf, plus proficiency with MiMembership and MS Excel. The role is full-time, Monday–Friday with occasional weekend shifts at a premier coastal golf venue.

Qualifications

• Proven experience in administration, ideally within hospitality, leisure, finance or golf.
• Experience with MiMembership/MiClub software is highly regarded.
• Ability to establish processes to streamline operations across departments.
• Understanding of basic financial reporting and purchasing processes.
• Strong computer literacy with MS Excel knowledge.
• Professional, calm under pressure and a proactive team player.

Responsibilities

• Admin and management of Golf Memberships via MiMembership.
• Assist with purchase orders, invoicing, reconciliation and basic financial reporting.
• Assist with staff management, including recruitment, onboarding and rostering.
• Maintain records, financial reports and compliance documentation.
• Assist with bookings, event coordination and scheduling systems.
• Update operational reports daily, weekly and monthly.
• Prepare internal communications, calendars, events and run sheets.
• Maintain inventory and stocktake for golf and hospitality supplies.
• Coordinate equipment maintenance with relevant departments.
• Maintain daily operations logs for course conditions, staffing and events.

Skills

Administration

Communication

Teamwork

Problem solving

Customer service

Tools

MiMembership

MiClub

MS Excel

Job description

Join Our Team at Pelican Waters Golf Club!

Pelican Waters Golf Club is a breathtaking venue nestled within the scenic Greg Norman Golf Course. Our restaurant offers an exceptional alfresco dining experience in a one-of-a-kind setting, where beautiful views and delicious food come together to create a memorable atmosphere. Open seven days a week, we feature both indoor and outdoor dining, bars, and versatile function spaces - all set within the stunning surroundings of our world-class golf course.

If you're looking to be part of a dynamic, vibrant team in a truly unique environment, we'd love to hear from you!

Position Details

The Operations Administrator is essential for organising the daily operations of our Golf Clubhouse. You will be responsible for supporting and streamlining the daily administrative, scheduling, and operational functions of the golf and hospitality departments at Pelican Waters Golf Club. This role is essential to ensuring a seamless coordination between departments, enhancing the guest experience, and supporting operational excellence.

This is a full time permanent role, working primarily Monday to Friday with occasional weekend shifts to support & expand the golf clubs services & membership. If you're looking to be part of a dynamic, vibrant team in a truly unique environment, we'd love to hear from you!

Your duties will include, but are not limited to;

• Administration & management of Golf Memberships via MiMembership system;
• Assist with purchase orders, invoicing, reconciliation and basic financial reporting;
• Assist with staff management, including recruitment, onboarding & rostering;
• Maintain accurate records, financial reports, and compliance documentation;
• Assist with bookings, event coordination, and scheduling systems;
• Update daily, weekly & monthly operational reports;
• Prepare and distribute internal communications, calendars/schedules, events/daily/weekly run sheets, ensuring all departments are informed and prepared;
• Maintain inventory & stocktake for golf and hospitality supplies;
• Monitor equipment and facility maintenance schedules & coordinate with appropriate departments;
• Maintain and update daily operations logs for golf course conditions, staffing, promotion periods and special events.
• Assist operations staff with hosting, answering phones & directing guests during busy periods;
• Point of contact for residents and guests for event bookings, account inquiries etc;
• Contribute to the continuous improvement of operational processes and standards;

What We're Looking For:

We are looking for someone who shares our values and belief that respect, passion, community, impact & safety underpins all the work we do.

To excel in this role, you will bring:

• Proven experience in administration, ideally within hospitality, leisure, finance or golf industries
• Working knowledge of Hospitality &/or Golf Operations will be highly regarded
• Experience in establishing processes/procedures to streamline operations, creating cohesion across departments and stakeholders;
• Understanding of basic financial reporting, purchasing & processes
• Strong computer literacy across MS Suite with intermediate MS Excel knowledge
• Experience with MiMembership/MiClub software will be highly regarded
• Ability to work within a team, collaborate and give/take direction as well as work autonomously
• Professional, polished, and personable, with excellent communication and interpersonal skills
• A natural problem-solver who stays calm under pressure and takes ownership of tasks
• Proactive, dependable, and always ready to lend a hand wherever needed

Why Join Us?

At Palm Lake, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• The opportunity to work in a beautiful venue.
• Opportunity to take ownership of processes and drive continuous improvement
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.