Service Leader

Interaction Services; Margaret River; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Induction program

Ongoing supervision

Career development

Meaningful work

Job summary

Interaction Disability Services in New South Wales seeks an Accommodation Service Leader to oversee day-to-day operations of SIL homes in the Western Suburbs and lead a team of support workers.

The role requires strong leadership, experience in disability services, rostering under SCHADS, budgeting, and the ability to coordinate with families, staff, and external stakeholders to deliver high-quality, person-centred supports.

Qualifications

• Tertiary qualification in Disability or Community Services
• 5 years of experience in a leadership role
• Strong budgeting and forecasting skills
• Excellent communication and interpersonal skills
• Ability to work autonomously
• Experience rostering under SCHADS Award
• Current Working with Children Check and willingness to obtain one
• NDIS Worker Screening Check or willingness to obtain one
• Current Driver’s Licence and own vehicle

Responsibilities

• Oversee day‑to‑day SIL home operations
• Lead and supervise support workers
• Manage budget and financial performance
• Liaise with families and stakeholders
• Ensure incident management and compliance with NDIS standards
• Roster supports under SCHADS Award
• Prioritise multiple deadlines to meet deliverables

Skills

Leadership

Staff supervision

Budgets & forecasting

Communication

Incident management

Rostering

Decision making

Time management

Stakeholder liaison

Microsoft Office

Education

Disability/Community services degree

Tools

Client database systems

Microsoft Office

Job description

Make a Difference with Interaction Disability Services

At Interaction Disability Services, we are a values based organisation guided by our values of Integrity, Respect, Openness, Person-Centred Practice, Accountability and Lifelong Learning.

Every day we work alongside people living with disability, their families and support networks to create meaningful opportunities and positive outcomes.

We believe our people are our greatest strength. We are seeking an enthusiastic, dedicated and experienced Accommodation Service Leader to oversee the day-to-day operations of our Supported Independent Living (SIL) homes, located in the Western Suburbs, and manage a team of support workers.

About the Opportunity

In this rewarding role you will have strong leadership skills, a background in Disability and Oversight of a portfolio of SIL Services, and a passion for making a positive difference in people’s lives. You will work collaboratively with families and other stakeholders to deliver high-quality, person-centred supports.

To be successful you will have:

• Experience in managing Disability services and the confidence to oversee multiple services.
• Experience in staff supervision and performance management.
• Strong communication skills to liaise with internal and external stakeholders.
• Strong financial management skills and the ability to work within a budget.
• Experience supporting people living with disability or other relevant experience.
• Resilience and experience managing behaviours of concern.
• Excellent verbal and written communication skills.
• Adept computer skills with the capability to use client database systems and liaise with teams via email and Microsoft Teams.
• Experience with complex decision making.
• Experience in incident management.
• Experience in rostering supports and working within SCHADS Award.
• Ability to prioritise work when working with multiple deadlines to ensure deliverable outcomes are met.
• Current Driver’s Licence and comprehensively owned and insured vehicle.
• Current Working with Children Check or willingness to obtain one prior to commencement of employment.
• Valid NDIS Worker Screening Check or willingness to obtain one prior to commencement of employment.

Candidate Requirements

• Relevant tertiary qualifications in Disability, Community Services or Equivalent.
• 5 years of experience in a leadership role.
• Demonstrated leadership and change management skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work autonomously.
• Experience with budget management and forecasting.
• Proficient in Microsoft Office and other relevant software.
• Demonstrated ability to manage competing priorities and meet deadlines.
• Knowledge of workplace health and safety regulations.
• Comprehensive understanding of the NDIS practice standards and relevant legislation.

What We Offer

• Comprehensive induction and onboarding program
• Ongoing supervision and professional development
• Supportive and collaborative team culture
• Career development opportunities and pathways
• Meaningful work that makes a genuine difference in people’s lives

Successful candidates must provide and maintain their NDIS Worker Screening Check Clearance and any other probity checks throughout their employment.

As an Equal Employment Opportunity (EEO) employer, we encourage applications from candidates from diverse cultural and linguistic backgrounds and those with lived experience of disability.Australian citizens, permanent residents and individuals holding valid work rights in Australia are encouraged to apply.

We look forward to receiving your application and discussing how you can contribute to our team!

Live Your Values. Empower Lives. Grow Your Career.

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