Operations Administration / Debrief Officer

Border Express Pty Ltd; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Border Express Pty Ltd is seeking an Operations Administration Assistant to join the busy team in Underwood, Brisbane. This full-time, permanent role focuses on supporting depot operations, freight management, and ensuring accurate data and safe practices across the network.

You will work closely with multiple departments to resolve freight issues, oversee driver debriefs, and maintain high accuracy in scanning and records.

Qualifications

• Experience in transport, warehousing or administrative support roles.
• Strong attention to detail and organisational skills.
• Proficient in Excel and Microsoft Office tools.
• Able to work independently while contributing to a team.

Responsibilities

• Support and promote a strong safety culture across all operational activities.
• Investigate missing or damaged freight and coordinate with branches for prompt delivery.
• Collaborate with Customer Service and Operations to minimise discrepancies and damage.
• Prepare discrepancy reports and provide photographic documentation when needed.
• Coordinate freight re-directions and returns to support customer satisfaction and limit DIFOT impacts.
• Carry out driver debrief activities as the fleet returns to depot.
• Maintain high scanning accuracy and data integrity across all freight movements.

Skills

Attention to detail

Excel knowledge

Communication skills

Transport/logistics experience

Independent worker

Safety focus

Brisbane area knowledge

Tools

Microsoft Office

Job description

Operations Administration / Debrief Officer

We currently have a fantastic opportunity available for a full time, permanentOperations Administration Assistantto join our busy team in Underwood.

Full-time, permanent role.

Day shift: 9.30am starts Monday to Friday. (Approx 6.30pm finish)

Weekly, reliable pay, with regular overtime.

Free, onsite parking.

Great team environment.

Work close to home.

The role:

We’re seeking a proactive and detail-oriented Operations Administrator Assistant to support our depot operations. This role plays a key part in maintaining efficient freight management processes, ensuring accuracy, safety, and exceptional communication across the network.

What you’ll be doing:

• Support and promote a strong safety culture across all operational activities.
• Investigate and resolve missing or damaged freight enquiries, maintaining effective communication with branches and ensuring located freight is delivered promptly.
• Work closely with Customer Service and Operations teams to proactively minimise freight discrepancies and damage incidents.
• Manage and resolve outstanding freight queries, including preparing discrepancy reports and providing photographic documentation when required.
• Coordinate freight re-directions and returns efficiently to support customer satisfaction and limit DIFOT impacts.
• Perform driver debrief activities as the fleet returns to depot.
• Maintain high levels of scanning accuracy and data integrity across all freight movements.

What you’ll bring to the role:

• Strong attention to detail with excellent organisational and problem-solving skills.
• Experience using Excel and other Microsoft products a must.
• Effective communicator with the ability to build team rapport and liaise across multiple departments.
• Previous experience in transport, warehousing, or administrative support roles (preferred).
• Confident in working independently while contributing to a collaborative team environment.
• Commitment to upholding workplace safety and operational excellence.
• Sound geographical knowledge ofBrisbane and surrounding areas.

Willingness to complete a Drug and Alcohol Test as well as a National Police Check (both paid for and organised by Border Express).

Join a team that delivers excellence every time

At Border Express, we’ve been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we’re raising the bar higher than ever before.

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.

We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.

At Border Express, we’re not just moving freight - we’re moving boundaries. Join us.

Border Express is proud to be a division of Freight Management Holdings (FMH).