Operations Admin Lead - Path to Customer Support

On The Ball Personnel; City of Melbourne; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Onsite parking

Training provided

Great team culture

Job summary

On The Ball Personnel is excited to present an Admin Support Officer opportunity with our Melbourne client, a family-owned business delivering site cleaning services across Melbourne and regional Victoria.

The role focuses on accurate, high-volume administrative tasks to support the inhouse Operations team, with career development toward a Customer Support Officer path and a starting salary up to $65,000 plus super.

Qualifications

• Excellent attention to detail and accuracy.
• Clear written and verbal communication.
• Ability to prioritise and work independently.
• Proactive, reliable and accountable.

Responsibilities

• Manage daily administration accurately and efficiently.
• Keep operational tasks on track and prevent backlogs.
• Prioritise competing tasks and respond to urgent requirements.
• Follow SOPs and internal processes while identifying issues or missing information.
• Work independently, solve routine problems and escalate when needed.
• Maintain accurate schedules and complete clear end-of-day handovers.
• Support the Operations team and help reduce administrative workload.
• Development of customer communication and scheduling skills, with a pathway toward a Customer Support Officer role.

Skills

Attention to detail

Written & verbal communication

Prioritisation

Independently work

Tools

Microsoft Outlook

Job description

On The Ball Personnel is excited to present an Admin Support Officer opportunity with our Melbourne client, a family-owned business delivering site cleaning services across Melbourne and regional Victoria.

The role focuses on accurate, high-volume administrative tasks to support the inhouse Operations team, with career development toward a Customer Support Officer path and a starting salary up to $65,000 plus super.