Administration & Operations Lead - Customer Service & Reporting

Bunzl Australasia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Travel and accommodation discounts

Study assistance

Wellbeing programmes

Job summary

Melbourne Cleaning Supplies, part of Bunzl Australasia, seeks an Administration Manager to oversee daily admin, lead a small Customer Service team and back the Sales function. You will ensure efficient office systems, accurate records and robust reporting to management.

You will bring 3–5 years in administration, people leadership and strong customer service, with experience in SAP or ERP systems and Excel-driven reporting. The role is in Melbourne VIC with Bunzl’s backing.

Qualifications

• 3–5 years’ experience in administration/office management or similar role.
• Experience leading and developing a small team.
• Strong customer service and stakeholder management skills.
• Experience supporting sales teams and customer-facing operations.
• Strong Microsoft Office skills, particularly Excel for reporting.
• Experience with SAP Business One or SAP ERP is highly regarded.
• Experience in wholesale distribution, FMCG, industrial products or cleaning supplies is valued.

Responsibilities

• Lead, coach and support two Customer Service Representatives and manage escalated enquiries.
• Oversee business administration, systems, records and reporting, including SAP and Excel.
• Support Sales Team with quotations, tenders, pricing schedules and proposals.
• Identify improvements across administrative processes and workflows.
• Prepare reports and presentations to support management decisions.

Skills

Team leadership

Customer service

Excel

SAP Business One

ERP systems

Sales support

Administration

Tools

SAP ERP

Job description

Melbourne Cleaning Supplies, part of Bunzl Australasia, seeks an Administration Manager to oversee daily admin, lead a small Customer Service team and back the Sales function. You will ensure efficient office systems, accurate records and robust reporting to management.

You will bring 3–5 years in administration, people leadership and strong customer service, with experience in SAP or ERP systems and Excel-driven reporting. The role is in Melbourne VIC with Bunzl’s backing.