Customer Service Officer

Michael Page; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Base salary plus superannuation

Permanent full-time position in Epping

Job summary

Michael Page in Australia seeks a dedicated Customer Service Officer for a permanent full-time role in Epping, NSW. The successful candidate will respond to inquiries, process orders, coordinate delivery with internal teams, and maintain records to support customer satisfaction.

The role requires strong communication, admin experience in manufacturing, and proficiency with Dynamics and Salesforce. Jet Reports is a plus; join a leading Australian-owned organisation focused on quality service.

Qualifications

• Experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Dynamics, Salesforce
• Exposure to Jet reports would be an advantage.
• A curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of attention to detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Skills

Customer service

Administrative

Communication

Teamwork

Problem solving

Organisational skills

Proactive

Tools

Microsoft Dynamics

Salesforce

Jet Reports

Job description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.
• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Are you a passionate Customer Service operator? Work for a leading Australian owned organisation.

A successful Customer Service Officer should have:

• Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Dynamics, Salesforce
• Exposure to Jet reports would be an advantage.
• A curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of attention to detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

• Base salary plus superannuation.
• Permanent full-time position in Epping.
• Opportunities to contribute to a growing team within the industrial and manufacturing industry.