Operational Excellence: Process Analyst (6-Month Contract)

Ambition Recruitment; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Ambition Recruitment is seeking a Business Process Analyst for an initial 6-month contract in Sydney North Shore, NSW. You will partner with operational leaders to map current-state processes, challenge legacy practices, and design future-state SOPs and operating models to improve productivity and compliance.

Ideal candidates will have 5+ years in process improvement or transformation, strong facilitation skills, and experience in shared services or BPO environments.

Qualifications

• Minimum 5+ years in continuous improvement, process redesign or business transformation.
• Proven ability to map processes and draft comprehensive SOPs/documentation.
• Lean Six Sigma training or certification (Yellow/Green Belt) is a plus.

Responsibilities

• Review end-to-end operational processes across quality, efficiency, control and customer experience.
• Facilitate stakeholder workshops to challenge current practices and identify automation or standardisation opportunities.
• Develop clear process maps, SOPs and work instructions.
• Design and implement scalable future-state operating models to lift productivity and compliance.

Skills

Continuous improvement

Process redesign

Business transformation

Stakeholder engagement

Job description

Ambition Recruitment is seeking a Business Process Analyst for an initial 6-month contract in Sydney North Shore, NSW. You will partner with operational leaders to map current-state processes, challenge legacy practices, and design future-state SOPs and operating models to improve productivity and compliance.

Ideal candidates will have 5+ years in process improvement or transformation, strong facilitation skills, and experience in shared services or BPO environments.