Senior Process Transformation Analyst

Versatile Group; Sydney; On-site; AUD 130,000 - 170,000; Full time

Job summary

Versatile Group in Sydney CBD is seeking a seasoned Business Analyst to drive process discovery and documentation. You will map current and future state processes, identify gaps and risks, and partner with leaders across operations, warehousing, technology and corporate functions.

Reporting to the Head of Strategy & Transformation, you will help establish process standards, support transformation programs, and lay foundations for automation and AI-enabled initiatives to scale the organisation.

Qualifications

• 8+ years’ experience in business analysis, process analysis or operational improvement.
• Experience independently leading process discovery and documentation initiatives.
• Experience developing process maps, swimlane diagrams, SOPs and work instructions.
• Strong analytical and problem-solving capability.
• Experience identifying process gaps, duplication and inefficiencies.
• Excellent stakeholder management and workshop facilitation skills.
• Experience working within large, complex or multi-business environments.
• The ability to connect processes across teams, systems and operational functions.
• A pragmatic and adaptable approach to changing priorities and ambiguity.
• Strong written communication and attention to detail.

Responsibilities

• Lead process discovery workshops and stakeholder interviews across multiple business functions.
• Map and document current and future state processes, including process maps, swimlanes, SOPs and work instructions.
• Identify process gaps, inefficiencies, operational leakage, risks and improvement opportunities.
• Lead analysis across complex, cross-functional business problems.
• Conduct gap analysis, impact assessments and process reviews.
• Work with stakeholders to establish clear process ownership and alignment.
• Develop process documentation that becomes a trusted source of truth across the organisation.
• Present findings and recommendations to business leaders.
• Help establish the foundations for future automation and AI-enabled initiatives.
• Act as a trusted advisor on process standards and documentation practices across the Group.

Skills

Process discovery

Stakeholder management

Workshop facilitation

Process mapping

SOPs & work instructions

Cross-functional collaboration

Ambiguity management

Problem solving

Job description

Versatile Group in Sydney CBD is seeking a seasoned Business Analyst to drive process discovery and documentation. You will map current and future state processes, identify gaps and risks, and partner with leaders across operations, warehousing, technology and corporate functions.

Reporting to the Head of Strategy & Transformation, you will help establish process standards, support transformation programs, and lay foundations for automation and AI-enabled initiatives to scale the organisation.