Senior Process Transformation Analyst | Lean Six Sigma

Frazer Tremble

City of Parramatta

Hybrid

AUD 166,000 - 240,000

Full time

5 days ago
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Job summary

Frazer Tremble is seeking an experienced Senior Business Analyst to support a major customer and service operations transformation. The role focuses on Lean Six Sigma, future-state process design and workforce efficiency, moving beyond documentation to practical operating models.

You’ll own key analysis activities, coordinate discovery, workshops and KPI analysis, and develop artefacts and executive-ready materials. Hybrid role based in Parramatta with occasional Sydney CBD attendance.

Qualifications

  • Strong mid-to-senior level BA experience in transformation/operational improvement programs.
  • Lean Six Sigma Green Belt or Black Belt certification.
  • Proven ability to eliminate waste and improve workforce efficiency.
  • Excellent workshop facilitation and stakeholder engagement.

Responsibilities

  • Coordinate discovery activities and facilitate stakeholder workshops
  • Document and analyse current-state processes across customer and service operations
  • Design practical future-state processes and operating models
  • Apply Lean Six Sigma methodologies to eliminate waste, reduce duplication and improve operational efficiency
  • Identify opportunities to simplify processes, release capacity and reduce manual effort
  • Conduct root-cause analysis using Fishbone diagrams and the 5 Whys
  • Develop SIPOC diagrams, value-stream maps and detailed process documentation
  • Analyse operational data, KPIs, volumes and workforce requirements
  • Consolidate workshop findings and operational insights into clear recommendations
  • Prepare governance documentation and draft future-state artefacts
  • Develop executive-ready presentations, reports and decision papers
  • Work collaboratively with the Project Manager while independently owning assigned workstreams
  • Consider system dependencies and architecture when developing process recommendations

Skills

Lean Six Sigma
Business Analysis
Process Mapping
Stakeholder Engagement
Workshop Facilitation
Data Analysis
Root Cause Analysis
SIPOC diagrams
Value-stream mapping

Education

Lean Six Sigma Green Belt or Black Belt certification

Job description

Frazer Tremble is seeking an experienced Senior Business Analyst to support a major customer and service operations transformation. The role focuses on Lean Six Sigma, future-state process design and workforce efficiency, moving beyond documentation to practical operating models.

You’ll own key analysis activities, coordinate discovery, workshops and KPI analysis, and develop artefacts and executive-ready materials. Hybrid role based in Parramatta with occasional Sydney CBD attendance.

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