Senior Process Transformation Analyst | Lean Six Sigma

Frazer Tremble; City of Parramatta; Hybrid; AUD 166,000 - 240,000; Full time

Job summary

Frazer Tremble is seeking an experienced Senior Business Analyst to support a major customer and service operations transformation. The role focuses on Lean Six Sigma, future-state process design and workforce efficiency, moving beyond documentation to practical operating models.

You’ll own key analysis activities, coordinate discovery, workshops and KPI analysis, and develop artefacts and executive-ready materials. Hybrid role based in Parramatta with occasional Sydney CBD attendance.

Qualifications

• Strong mid-to-senior level BA experience in transformation/operational improvement programs.
• Lean Six Sigma Green Belt or Black Belt certification.
• Proven ability to eliminate waste and improve workforce efficiency.
• Excellent workshop facilitation and stakeholder engagement.

Responsibilities

• Coordinate discovery activities and facilitate stakeholder workshops
• Document and analyse current-state processes across customer and service operations
• Design practical future-state processes and operating models
• Apply Lean Six Sigma methodologies to eliminate waste, reduce duplication and improve operational efficiency
• Identify opportunities to simplify processes, release capacity and reduce manual effort
• Conduct root-cause analysis using Fishbone diagrams and the 5 Whys
• Develop SIPOC diagrams, value-stream maps and detailed process documentation
• Analyse operational data, KPIs, volumes and workforce requirements
• Consolidate workshop findings and operational insights into clear recommendations
• Prepare governance documentation and draft future-state artefacts
• Develop executive-ready presentations, reports and decision papers
• Work collaboratively with the Project Manager while independently owning assigned workstreams
• Consider system dependencies and architecture when developing process recommendations

Skills

Lean Six Sigma

Business Analysis

Process Mapping

Stakeholder Engagement

Workshop Facilitation

Data Analysis

Root Cause Analysis

SIPOC diagrams

Value-stream mapping

Education

Lean Six Sigma Green Belt or Black Belt certification

Job description

Frazer Tremble is seeking an experienced Senior Business Analyst to support a major customer and service operations transformation. The role focuses on Lean Six Sigma, future-state process design and workforce efficiency, moving beyond documentation to practical operating models.

You’ll own key analysis activities, coordinate discovery, workshops and KPI analysis, and develop artefacts and executive-ready materials. Hybrid role based in Parramatta with occasional Sydney CBD attendance.