Operational Admin & Customer Support Specialist

Protech Group; Townsville City; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate + superannuity

Various Queensland locations and fixed

Experience within a large publicsector

Job summary

Protech in Townsville region seeks a highly organised Business Support Officer to provide essential administrative support within a fast-paced environment. You will assist internal teams and field staff, ensuring efficient delivery of business and customer services.

Daily duties include handling enquiries, maintaining records, preparing documents, coordinating work orders, and supporting continuous improvement initiatives. Strong communication and multi-tasking are valued.

Qualifications

• Experience in Administration, Business Support, Customer Service or Office Support.
• Strong Microsoft Office skills, especially Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to operational and technical teams.
• Respond to customer enquiries via phone and email.
• Maintain accurate records, databases and documentation.
• Prepare reports, correspondence and business documents.
• Coordinate work orders, job requests and service activities.
• Monitor workflows, assist with scheduling and task tracking.
• Assist with quotations and service requests.

Skills

MS Office

Excel

Tools

Ellipse

Job description

Protech in Townsville region seeks a highly organised Business Support Officer to provide essential administrative support within a fast-paced environment. You will assist internal teams and field staff, ensuring efficient delivery of business and customer services.

Daily duties include handling enquiries, maintaining records, preparing documents, coordinating work orders, and supporting continuous improvement initiatives. Strong communication and multi-tasking are valued.