Business Support Officer

Protech Group; Townsville City; Sur place; AUD 39 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate + superannuity

Various Queensland locations and fixed

Experience within a large publicsector

Résumé du poste

Protech in Townsville region seeks a highly organised Business Support Officer to provide essential administrative support within a fast-paced environment. You will assist internal teams and field staff, ensuring efficient delivery of business and customer services.

Daily duties include handling enquiries, maintaining records, preparing documents, coordinating work orders, and supporting continuous improvement initiatives. Strong communication and multi-tasking are valued.

Qualifications

• Experience in Administration, Business Support, Customer Service or Office Support.
• Strong Microsoft Office skills, especially Excel.
• Excellent written and verbal communication skills.

Responsabilités

• Provide administrative support to operational and technical teams.
• Respond to customer enquiries via phone and email.
• Maintain accurate records, databases and documentation.
• Prepare reports, correspondence and business documents.
• Coordinate work orders, job requests and service activities.
• Monitor workflows, assist with scheduling and task tracking.
• Assist with quotations and service requests.

Connaissances

MS Office

Excel

Outils

Ellipse

Description du poste

The Company

Protech is partnering with a large public sector infrastructure and maintenance organisation that delivers essential services to communities across the region. They are seeking various Business Support Officers to join a busy team supporting operational and administrative functions.

The Role

We are looking for a highly organised and customer focused Business Support Officer to provide administrative support within a fast paced operational environment. This position plays a key role in ensuring the efficient delivery of business and customer services while supporting internal stakeholders and field based teams.

A day in the life will typically include:

• Providing administrative support to operational and technical teams
• Responding to customer enquiries via phone and email
• Maintaining accurate records, databases, and documentation
• Preparing reports, correspondence, and business-related documents
• Coordinating work orders, job requests, and service activities
• Monitoring workflows, assisting with scheduling, and tracking tasks
• Supporting the preparation of quotations and service requests
• Building positive relationships with internal and external stakeholders
• Assisting with continuous improvement initiatives and process updates

Your Experience

• Previous experience in an Administration, Business Support, Customer Service or Office Support position
• Strong Microsoft Office skills, particularly Excel
• Excellent written and verbal communication skills
• High attention to detail and strong organisational abilities
• Ability to manage multiple priorities and meet deadlines
• Strong customer service and stakeholder engagement skills
• Experience working in a large, process-driven environment is highly regarded
• Experience with Ellipse or similar systems will be advantageous

Benefits & Offer

• Competitive hourly rate + superannuation
• Various Queensland locations and contracts available
• Opportunity to gain experience within a large public sector organisation