Business Support Officer

Protech; Townsville City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate + superannuity

Job summary

Protech is seeking a highly organised Business Support Officer to provide administrative support within a fast-paced operational environment in Townsville. The role focuses on delivering efficient business and customer services while assisting internal stakeholders and field teams.

You will handle enquiries by phone and email, maintain records, prepare reports and documentation, coordinate work orders and service activities, and contribute to continuous improvement initiatives.

Qualifications

• Previous experience in Administration, Business Support, Customer Service or Office Support roles.
• Strong Microsoft Office skills, particularly Excel.
• Excellent written and verbal communication skills.
• High attention to detail and strong organisational abilities.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service and stakeholder engagement skills.
• Experience working in a large, process-driven environment is highly regarded.
• Experience with Ellipse or similar systems will be advantageous.

Responsibilities

• Provide administrative support to operational and technical teams.
• Respond to customer enquiries via phone and email.
• Maintain accurate records, databases, and documentation.
• Prepare reports, correspondence, and business-related documents.
• Coordinate work orders, job requests, and service activities.
• Monitor workflows, assist with scheduling, and tracking tasks.
• Support the preparation of quotations and service requests.
• Build positive relationships with internal and external stakeholders.
• Assist with continuous improvement initiatives and process updates.

Skills

MS Excel

Customer service

Stakeholder engagement

Attention to detail

Organisation

Communication

Multi-tasking

Project coordination

Tools

Ellipse system

Job description

The Company

Protech is partnering with a large public sector infrastructure and maintenance organisation that delivers essential services to communities across the region. They are seeking various Business Support Officers to join a busy team supporting operational and administrative functions.

The Role

We are looking for a highly organised and customer focused Business Support Officer to provide administrative support within a fast paced operational environment. This position plays a key role in ensuring the efficient delivery of business and customer services while supporting internal stakeholders and field based teams.

A day in the life will typically include:

• Providing administrative support to operational and technical teams


• Responding to customer enquiries via phone and email


• Maintaining accurate records, databases, and documentation


• Preparing reports, correspondence, and business-related documents


• Coordinating work orders, job requests, and service activities


• Monitoring workflows, assisting with scheduling, and tracking tasks


• Supporting the preparation of quotations and service requests


• Building positive relationships with internal and external stakeholders


• Assisting with continuous improvement initiatives and process updates

Your Experience

• Previous experience in an Administration, Business Support, Customer Service or Office Support position


• Strong Microsoft Office skills, particularly Excel


• Excellent written and verbal communication skills


• High attention to detail and strong organisational abilities


• Ability to manage multiple priorities and meet deadlines


• Strong customer service and stakeholder engagement skills


• Experience working in a large, process-driven environment is highly regarded


• Experience with Ellipse or similar systems will be advantageous

Benefits & Offer

• Competitive hourly rate + superannuation


• Various Queensland locations and contracts available


• Opportunity to gain experience within a large public sector organisation