Operating Model Lead: Design & Scale with AI

Wotton Kearney

Sydney

On-site

AUD 180,000 - 250,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

FLEX for all

Mentoring program

Strong culture

CSR involvement

Leaders of the pack

Parental leave entitlements

Job summary

Wotton Kearney is seeking an Operating Model Lead in Sydney to design and embed the firm's future operating model. You will lead cross-functional teams across business services, legal delivery, technology and finance to deliver end-to-end transformation initiatives.

You will drive process redesign, stakeholder engagement, and adoption of automation and AI to unlock efficiency and scale. The role reports to the COO and involves shaping governance and performance outcomes.

Qualifications

Experience designing and implementing operating models, service delivery frameworks or organisational structures.
Proven experience leading business transformation, operational improvement or large-scale change initiatives.
Strong process redesign and improvement capability, ideally supported by Lean Six Sigma, BPM or similar methodologies.
Ability to translate strategic priorities into practical and scalable business solutions.
Experience working across multiple stakeholder groups and influencing senior leaders.
Strong analytical and problem-solving skills with ability to assess operational performance and identify improvements.
Understanding how technology, automation and AI can improve operational effectiveness and service delivery.
Excellent facilitation, communication and stakeholder management skills.

Responsibilities

Lead the design and evolution of WK's operating model across business services and legal delivery functions.
Develop future-state operating models, governance frameworks and service delivery structures that support the firm's priorities.
Drive end-to-end process redesign initiatives to improve efficiency, productivity, service quality and scalability.
Partner with technology, operations and business leaders to leverage automation, digital solutions and AI.
Lead organisational improvement initiatives to simplify work and reduce duplication.
Facilitate workshops and stakeholder engagements to build alignment for implementation.
Translate strategy into transformation roadmaps and executable work programs.
Establish process standards, governance frameworks and continuous improvement practices.
Monitor implementation progress, benefits realisation and outcomes.
Act as trusted advisor to senior leaders on operating model design and service delivery.