Operating Model Lead

Wotton + Kearney; Sydney; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexibility for all

Mentoring program

Strong culture

CSR activities

Parental leave entitlements

Home office allowance

Job summary

Wotton Kearney in Sydney is seeking an Operating Model Lead to design and embed the firm’s future operating model. You will lead firm-wide initiatives in operating model design, process transformation and organisational effectiveness, reporting to the COO.

Collaborate with Enterprise Technology, Client Operations & Digital Adoption, Finance, Legal Operations and the Chief Technology & AI Officer to reimagine how work is organized, delivered and governed.

Qualifications

• Experience designing and implementing operating models and service delivery frameworks.
• Proven track record leading business transformation or large-scale change initiatives.
• Strong capability in process redesign and improvement, with Lean Six Sigma or BPM.
• Ability to translate strategy into practical, scalable solutions.
• Experience influencing senior leaders across multiple functions.

Responsibilities

• Lead design and evolution of WK's operating model across services and legal delivery functions.
• Develop future-state operating models, governance frameworks and service delivery structures.
• Drive end-to-end process redesign initiatives to improve efficiency and scalability.
• Partner with technology and business leaders to leverage automation, digital solutions, and AI.
• Lead organisational improvement initiatives to simplify work and improve cross-functional collaboration.
• Facilitate workshops and stakeholder engagement to align and implement changes.
• Translate business strategy into executable roadmaps and programs.
• Establish process standards, governance and continuous improvement practices.
• Monitor progress and benefits realization, reporting outcomes.
• Act as trusted advisor to senior leaders on operating model design.

Skills

Operating model design

Process redesign

Lean Six Sigma

Stakeholder management

Facilitation

Technology/AI awareness

Job description

Ready to take the next step? Applying is simple and straightforward.

Follow these three steps to get started:

• Browse our current job listings and find a role that matches your skills, experience and career aspirations.
• Click on the position you’re interested in and upload your updated resume and any other required documents.
• Our talent acquisition team will review your application, and if your profile matches our needs, we’ll reach out to schedule an interview.

We can’t wait to learn more about you and how you can contribute to the WK team! If you have any questions or need assistance, feel free to reach out to us.

Operating Model Lead

• Legal
• Legal - Other
• Sydney
• Permanent / Full Time

15/9/2026

• Partner with senior leaders to shape the future of WK's operating model.
• Drive firm-wide transformation, process redesign and service improvement.
• Leverage technology, automation and AI to deliver smarter outcomes.

Shape how WK works tomorrow.
At Wotton Kearney, we're continually evolving how we work to better support our people, clients and business. We're now looking for an Operating Model Lead to help design and embed the future operating model of our firm.
Reporting to our Chief Operating Officer, this newly created role will lead firm-wide initiatives focused on operating model design, process transformation and organisational effectiveness. Working closely with leaders across the business, including Enterprise Technology, Client Operations & Digital Adoption, Finance, Legal Operations and our Chief Technology & AI Officer, you'll help reimagine how work is organised, delivered and governed across WK.
This is a unique opportunity for someone who enjoys solving complex business problems, redesigning processes and challenging traditional ways of working. You'll play a key role in helping WK scale efficiently while leveraging technology, automation and AI to drive better outcomes for our people and clients. What you'll be doing:

• Lead the design and evolution of WK's operating model across business services and legal delivery functions.
• Develop future-state operating models, governance frameworks and service delivery structures that support the firm's strategic priorities.
• Drive end-to-end process redesign initiatives, identifying opportunities to improve efficiency, productivity, service quality and scalability.
• Partner with technology, operations and business leaders to identify opportunities to leverage automation, digital solutions and AI.
• Lead organisational improvement initiatives focused on simplifying work, reducing duplication and improving cross-functional collaboration.
• Facilitate workshops and stakeholder engagement activities to build alignment and support successful implementation.
• Translate business strategy into practical transformation roadmaps and executable work programs.
• Establish process standards, governance frameworks and continuous improvement practices to support sustainable performance.
• Monitor implementation progress, benefits realisation and overall business outcomes.
• Act as a trusted advisor to senior leaders on operating model design, organisational effectiveness and service delivery improvement.

What you'll bring:
We're open to candidates from a range of backgrounds including consulting, business transformation, operating model design, process improvement, continuous improvement, strategy, operational excellence or change leadership.
You'll also bring:

• Experience designing and implementing operating models, service delivery frameworks or organisational structures.
• Proven experience leading business transformation, operational improvement or large-scale change initiatives.
• Strong process redesign and improvement capability, ideally supported by Lean Six Sigma, business process management or similar methodologies.
• An ability to translate strategic priorities into practical and scalable business solutions.
• Experience working across multiple stakeholder groups and influencing senior leaders.
• Strong analytical and problem-solving skills, with the ability to assess operational performance and identify improvement opportunities.
• An understanding of how technology, automation and AI can improve operational effectiveness and service delivery.
• Excellent facilitation, communication and stakeholder management skills.

Why Wotton Kearney?
At WK, you'll join a high-performing and supportive team where your contribution is genuinely valued. We invest in our people, encourage new ideas and provide opportunities to grow your career while maintaining balance and flexibility.

• FLEX for all.We care about client outcomes, quality, and business and cultural contributions. If you can make that work by working part-time, working “irregular hours” or working from home – then so can we.
• Our mentoring programoffers continuous support and guidance throughout your career. You'll have access to training, conferences, and workshops, keeping you updated on the latest developments in the legal and insurance industries.
• Our culturesets us apart.Collegiate, open, innovative, passionate about everything we do.
• We give backto the community.Join us in CSR activities to support our charity partners, from building houses in Cambodia, participating in fun runs or baking cup cakes, there's a way for everyone to contribute.
• Leaders of the pack.Work with a firm that understands its purpose, has a singular focus on the insurance industry and is excited by the potential for growth in our market!
• Supporting youwith generous parental leave entitlements, purchased annual leave, home office allowances, education assistance, Employee Assistance Program and many more.

We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process. If you require any accommodations or assistance during the application and interview stages please contact Jamie Laddin Talent Acquisition Manager on [e-mail]

No current opportunities that suit your skills/experience?

We’re always interested in speaking to lawyers, paralegals and support staff who see a future with us. You can register your details on our database by forwarding a copy of your CV to [e-mail] (for our Australian offices) or [e-mail] (for our New Zealand offices).