Scale & Operations Transformation Lead

White Bay Search; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

White Bay Search is seeking a Transformation-focused Head of Operations to design and implement scalable processes across the business in Sydney. You will align systems, reduce manual work, and introduce governance to support continued growth.

You will partner with the COO and leadership to translate growth into executable structure, build an operating model rather than maintain one, and drive efficiency through smarter workflows and automation.

Qualifications

• Experience in scaling SaaS/tech businesses.
• Proven track record building or transforming operational functions.
• Ability to simplify complexity and create structure.
• Hands-on, not purely strategic, with influence across teams.

Responsibilities

• Design and implement scalable operational processes across the business.
• Align systems and tools to form a cohesive operating environment.
• Remove inefficiencies and reduce reliance on manual work.
• Introduce governance and consistency without slowing the business.
• Improve operational performance across teams through smarter workflows and automation.
• Collaborate with the COO and leadership to translate growth into executable structure.

Skills

Scalable operations

Systems thinking

Ambiguity handling

Hands-on leadership

Cross-functional collaboration

Job description

White Bay Search is seeking a Transformation-focused Head of Operations to design and implement scalable processes across the business in Sydney. You will align systems, reduce manual work, and introduce governance to support continued growth.

You will partner with the COO and leadership to translate growth into executable structure, build an operating model rather than maintain one, and drive efficiency through smarter workflows and automation.