Openclaw Agent Workflow Architect (Remote)

Outlier; Newcastle; Remote; AUD 60,000 - 75,000; Full time

Job summary

Outlier is seeking a Customer Support Executive to join our APAC remote team in an early shift, based in Australia. You will help guests plan trips, answer inquiries, and liaise between guests and partners to ensure a seamless experience.

The role emphasizes independent remote work, strong English communication, and problem-solving skills, with weekend availability and a focus on high-quality service to drive guest satisfaction and loyalty.

Qualifications

• Prior customer service experience required.
• Diving-related product knowledge desirable.
• Fluency in English; additional EU languages advantageous.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Ability to work independently and in a team.
• Strong interpersonal skills and customer focus.
• Willingness to work weekends and adapt to shifts.
• Based in APAC time-zone with an earlier morning shift.

Responsibilities

• Assist guests in finding, booking and planning trips with expert guidance.
• Act as a liaison between guests and partners, ensuring seamless communication.
• Provide information, address inquiries and resolve issues.
• Utilise problem-solving to resolve complex inquiries.
• Demonstrate attention to detail to ensure accuracy in orders.
• Work independently as a remote team member and collaborate to meet targets.
• Cultivate strong relationships with guests and partners.

Skills

Customer service

Scuba diving knowledge

Fluent English

EU languages

Analytical skills

Problem solving

Attention to detail

Independent work

Team collaboration

Interpersonal skills

Job description

Customer Support Executive - APAC Remote (Early Shift)

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Overview of the position:

As a member of our Customer Support team, you play a pivotal role in our organisation by providing exceptional support to customers and preparing guests for their upcoming adventure. You will assist guests in planning and organising their trip, liaising between our guests and partners, and delivering an outstanding experience that drives guest and partner satisfaction.

Key Responsibilities:

Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.

Act as a liaison between our guests and partners, ensuring seamless communication between both parties.

Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.

Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.

Demonstrate attention to detail to ensure accuracy in all aspects of the order process.

Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.

Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Job requirements

Qualifications:

• Previous experience in customer service is a must.
• An understanding of scuba diving-related products and services is extremely desirable.
• Must be fluent in English with clear verbal and written communication skills - Additional EU Languages are extremely desirable.
• Proven analytical and problem-solving abilities.
• Exceptional attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills, with a focus on building positive relationships.
• Positive attitude and a commitment to delivering exceptional service.
• Flexibility to work weekends and adapt to a dynamic work environment.

Requirements:

• Based in APAC time-zone with a focus for an earlier morning shift than a standard 9-5.
• Not based in Amsterdam - please do not apply if you live in Amsterdam, Netherlands or outside the required time zones.
• Experience in remote and fully independent working.
• Experience in the travel industry is desirable.
• Having a diving certificate is BIG plus.