Dawn-Shift Counterbalance Forklift Operator & Packing

Sidekicker; Gold Coast City; Remote; AUD 60,000 - 75,000; Full time

Job summary

Sidekicker is seeking a Customer Support Executive for APAC Remote with an early shift. You will help guests plan and book trips, communicate between guests and partners, and deliver exceptional service to ensure guest and partner satisfaction. The role requires experience in customer service, strong English communication, and the flexibility to work weekends.

A diving certificate is a big plus. Based in APAC time zones, you’ll operate remotely and contribute to a high-performing support team.

Qualifications

• Must have prior customer service experience.
• Fluent in English with clear communication, additional EU languages a plus.
• Diving certificate is a big plus; travel/trip-planning familiarity desirable.

Responsibilities

• Assist guests in finding, booking, and planning trips with expert guidance.
• Serve as liaison between guests and partners to ensure seamless communication.
• Provide information, answer inquiries, and resolve issues to ensure a positive experience.
• Address complex inquiries and resolve complaints with effective solutions.
• Maintain accuracy and attention to detail throughout the order process.
• Work remotely as part of a team and collaborate to meet performance targets.
• Build strong relationships with guests and partners to foster trust and loyalty.

Skills

Customer service experience

English fluency

Problem solving

Attention to detail

Interpersonal skills

Willingness to work weekends

Diving certificate (bonus)

Job description

Customer Support Executive - APAC Remote (Early Shift)

Job Description

As a member of our Customer Support team, you play a pivotal role in our organisation by providing exceptional support to customers and preparing guests for their upcoming adventure. You will assist guests in planning and organising their trip, liaising between our guests and partners, and delivering an outstanding experience that drives guest and partner satisfaction.

Key Responsibilities:

• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
• Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
• Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
• Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
• Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Qualifications:

• Previous experience in customer service is a must.
• An understanding of scuba diving-related products and services is extremely desirable.
• Must be fluent in English with clear verbal and written communication skills - Additional EU Languages are extremely desirable.
• Proven analytical and problem-solving abilities.
• Exceptional attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills, with a focus on building positive relationships.
• Positive attitude and a commitment to delivering exceptional service.
• Flexibility to work weekends and adapt to a dynamic work environment.

Requirements:

• Based in APAC time-zone with a focus for an earlier morning shift than a standard 9-5.
• Not based in Amsterdam - please do not apply if you live in Amsterdam, Netherlands or outside the required time zones.
• Experience in remote and fully independent working.
• Experience in the travel industry is desirable.
• Having a diving certificate is BIG plus.