Remote Travel Concierge & Support Specialist

Job Q; Victoria; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training and ongoing支持

Growth opportunities

Travel-related perks/discounts

Collaborative remote team environment

Job summary

Job Q is seeking a Remote Client Support Representative to assist travelers throughout their journey. In a fully remote role, you will be the main contact for clients before, during, and after trips to ensure a smooth experience.

This position favors someone with strong customer service skills, high organization, and the ability to work independently in a remote setting. You will learn new booking platforms and tools while delivering attentive travel support.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized with strong attention to detail.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong communication

Customer service experience

Organized

Detail-oriented

Remote work capable

Learning new tools

Travel enthusiasm

Job description

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel‑related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail‑oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel‑focused company
• Access to travel‑related perks and industry discounts
• Supportive and collaborative remote team environment

What We’re Looking For

• Strong written and verbal communication skills
• Prior customer service experience; travel, tourism, or hospitality experience is a plus
• High attention to detail and strong organisational habits
• Ability to learn new tools, software, and booking platforms quickly
• A passion for travel and a genuine interest in helping clients plan memorable trips