APAC Remote Customer Support Executive - Early Shift

Outlier; Newcastle; Remote; AUD 60,000 - 75,000; Full time

Job summary

Outlier is seeking a Customer Support Executive to join our APAC remote team in an early shift, based in Australia. You will help guests plan trips, answer inquiries, and liaise between guests and partners to ensure a seamless experience.

The role emphasizes independent remote work, strong English communication, and problem-solving skills, with weekend availability and a focus on high-quality service to drive guest satisfaction and loyalty.

Qualifications

• Prior customer service experience required.
• Diving-related product knowledge desirable.
• Fluency in English; additional EU languages advantageous.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Ability to work independently and in a team.
• Strong interpersonal skills and customer focus.
• Willingness to work weekends and adapt to shifts.
• Based in APAC time-zone with an earlier morning shift.

Responsibilities

• Assist guests in finding, booking and planning trips with expert guidance.
• Act as a liaison between guests and partners, ensuring seamless communication.
• Provide information, address inquiries and resolve issues.
• Utilise problem-solving to resolve complex inquiries.
• Demonstrate attention to detail to ensure accuracy in orders.
• Work independently as a remote team member and collaborate to meet targets.
• Cultivate strong relationships with guests and partners.

Skills

Customer service

Scuba diving knowledge

Fluent English

EU languages

Analytical skills

Problem solving

Attention to detail

Independent work

Team collaboration

Interpersonal skills

Job description

Outlier is seeking a Customer Support Executive to join our APAC remote team in an early shift, based in Australia. You will help guests plan trips, answer inquiries, and liaise between guests and partners to ensure a seamless experience.

The role emphasizes independent remote work, strong English communication, and problem-solving skills, with weekend availability and a focus on high-quality service to drive guest satisfaction and loyalty.