Open Enrolment Operations Specialist

Adecco (Portugal); Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Coaching

Charity days

Learning budget

Wellbeing hour

Regional benefits

Job summary

EZRA is seeking an Operational Shared Services Specialist in Sydney, hybrid role. You will own end-to-end registration and launch management for open enrolment programs and coordinate cross-functional workflows.

You’ll work with Customer Success, Billing, and Tech to ensure accurate revenue forecasting, timely invoicing, and efficient back-office processing. A collaborative, globally connected environment supports growth.

Qualifications

• 3+ years in a back-office or administrative role.
• Experience working with technical systems.
• Understanding of financial processes and how to manage POs and payments.

Responsibilities

• Own end-to-end registration and launch management for open enrolment programs.
• Coordinate cross-functional work with Customer Success, Billing, and the Configuration teams.
• Leverage EZRA systems for order processing and revenue forecasting.
• Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges.
• Identify blockers, dependencies, and risks across OSS workflows to expedite revenue recognition and maintain accuracy.
• Document processes for all open enrolment programs and processes using Confluence.
• Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization.
• Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams.
• Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
• Review of participant-facing communications to ensure instructions to register are clear and accelerate completion.
• Join account team calls, as needed.
• Participate in UAT for updated functionality and bug fixes in EZRA systems.

Skills

Back office experience

Administrative experience

Systems experience

Financial workflows

Cross-functional collaboration

Global collaboration

Tools

Confluence

CRM systems

Job description

EZRA is seeking an Operational Shared Services Specialist in Sydney, hybrid role. You will own end-to-end registration and launch management for open enrolment programs and coordinate cross-functional workflows.

You’ll work with Customer Success, Billing, and Tech to ensure accurate revenue forecasting, timely invoicing, and efficient back-office processing. A collaborative, globally connected environment supports growth.