Hybrid Sales Admin & Enrolment Advisor

Online Education Services (OES); Melbourne; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Mentoring

Mental health resources

Paid parental leave

Purchased leave

Study assistance

EAP

Income protection insurance

Corporate health insurance rates

Job summary

Online Education Services (OES) is seeking a Sales Admin & Support Advisor to provide critical administrative and operational support to our Higher Education and VET Sales teams. You will assess student documentation, support enrolment processes, respond to enquiries, and ensure a smooth experience from application to commencement.

The role is a six-month fixed-term contract with hybrid work, requiring 3 days in our Cremorne office and the rest from home.

Qualifications

• Experience in administration, customer service, or sales support.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organisational skills.
• Solutions-focused mindset and ability to work independently.
• Proficiency with Microsoft Office and CRM systems.
• Experience in education, training, admissions, or enrolments is a plus.

Responsibilities

• Review and assess student enrolment documentation against course entry requirements.
• Support Sales Consultants with enrolment processing and student enquiries.
• Ensure enrolments meet quality and compliance standards.
• Respond to student and stakeholder requests within SLAs.
• Support onboarding and retention initiatives including student follow-up.
• Contribute to process improvements and continuous improvement initiatives.
• Assist with inbound enquiries and broader sales team support.
• Collaborate with academic and operational stakeholders to achieve positive student outcomes.

Skills

Administration

Customer service

Sales support

Attention to detail

Communication

Solution-oriented

MS Office

CRM systems

Independent work

Fast-paced environment

Tools

Microsoft Office

CRM systems

Job description

Online Education Services (OES) is seeking a Sales Admin & Support Advisor to provide critical administrative and operational support to our Higher Education and VET Sales teams. You will assess student documentation, support enrolment processes, respond to enquiries, and ensure a smooth experience from application to commencement.

The role is a six-month fixed-term contract with hybrid work, requiring 3 days in our Cremorne office and the rest from home.