Onsite Warehouse IT Support Technician (L1-L2)

u&u Recruitment Partners; Blacktown; On-site; AUD 77,000 - 96,000; Full time

Benefits offered by this job

Onsite parking

Permanent role pathway

Job summary

u&u Recruitment Partners is partnering with an established logistics and warehousing organisation to recruit an IT Support Technician for their Blacktown operation. This hands-on L1/L2 role focuses on in‑person support across a busy warehouse environment, troubleshooting hardware, software and peripherals, and taking ownership of issues to resolution.

You will work onsite five days a week, primarily on the warehouse floor, supporting scanners, computers, printers and other tech to keep

Qualifications

• Hands-on experience providing L1/L2 IT support in operational environments.
• Strong hardware troubleshooting for laptops, desktops, printers and peripherals.
• Ability to support scanners and warehouse equipment onsite.
• Willingness to work predominantly in a warehouse setting rather than a corporate office.
• Excellent communication with users face-to-face and issue ownership through to resolution.

Responsibilities

• Providing L1/L2 support across hardware and software issues.
• Troubleshooting laptops, desktops, printers, scanners and peripheral devices.
• Setting up, configuring and maintaining computers and other technology.
• Supporting users face‑to‑face across the warehouse environment.
• Preparing and configuring scanners and equipment for use across different locations.
• Coordinating hardware being sent between interstate operations.
• Troubleshooting technology issues directly on the warehouse floor; and
• Working closely with users to resolve issues quickly and minimise operational disruption.

Skills

L1/L2 IT support

Hardware troubleshooting

Face-to-face support

Warehouse environment experience

Tools

IT hardware

Printers & scanners

Laptops & desktops

Job description

u&u Recruitment Partners is partnering with an established logistics and warehousing organisation to recruit an IT Support Technician for their Blacktown operation. This hands-on L1/L2 role focuses on in‑person support across a busy warehouse environment, troubleshooting hardware, software and peripherals, and taking ownership of issues to resolution.

You will work onsite five days a week, primarily on the warehouse floor, supporting scanners, computers, printers and other tech to keep