Technical Support Analyst

u&u Recruitment Partners; Blacktown; On-site; AUD 77,000 - 96,000; Full time

Benefits offered by this job

Onsite parking

Permanent role pathway

Job summary

u&u Recruitment Partners is partnering with an established logistics and warehousing organisation to recruit an IT Support Technician for their Blacktown operation. This hands-on L1/L2 role focuses on in‑person support across a busy warehouse environment, troubleshooting hardware, software and peripherals, and taking ownership of issues to resolution.

You will work onsite five days a week, primarily on the warehouse floor, supporting scanners, computers, printers and other tech to keep

Qualifications

• Hands-on experience providing L1/L2 IT support in operational environments.
• Strong hardware troubleshooting for laptops, desktops, printers and peripherals.
• Ability to support scanners and warehouse equipment onsite.
• Willingness to work predominantly in a warehouse setting rather than a corporate office.
• Excellent communication with users face-to-face and issue ownership through to resolution.

Responsibilities

• Providing L1/L2 support across hardware and software issues.
• Troubleshooting laptops, desktops, printers, scanners and peripheral devices.
• Setting up, configuring and maintaining computers and other technology.
• Supporting users face‑to‑face across the warehouse environment.
• Preparing and configuring scanners and equipment for use across different locations.
• Coordinating hardware being sent between interstate operations.
• Troubleshooting technology issues directly on the warehouse floor; and
• Working closely with users to resolve issues quickly and minimise operational disruption.

Skills

L1/L2 IT support

Hardware troubleshooting

Face-to-face support

Warehouse environment experience

Tools

IT hardware

Printers & scanners

Laptops & desktops

Job description

We are partnering with an established organisation operating within the logistics and warehousing sector to recruit an experienced IT Support Technician for their Blacktown operation. This is a hands‑on L1/L2 support role where you will work closely with users across a busy operational environment. Around 80% of the role will be spent within the warehouse, supporting the technology and equipment that keeps day‑to‑day operations moving.This would suit someone who enjoys getting away from the desk, troubleshooting issues directly with users and taking ownership of problems through to resolution.

The role

Your responsibilities will include

• Providing L1/L2 support across hardware and software issues;
• Troubleshooting laptops, desktops, printers, scanners and peripheral devices;
• Setting up, configuring and maintaining computers and other technology;
• Supporting users face‑to‑face across the warehouse environment;
• Preparing and configuring scanners and equipment for use across different locations;
• Coordinating hardware being sent between interstate operations;
• Troubleshooting technology issues directly on the warehouse floor; and
• Working closely with users to resolve issues quickly and minimise operational disruption.

About the opportunity

We are partnering with an established organisation operating within the logistics and warehousing sector to recruit an experienced IT Support Technician for their Blacktown operation. This is a hands‑on L1/L2 support role where you will work closely with users across a busy operational environment. Around 80% of the role will be spent within the warehouse, supporting the technology and equipment that keeps day‑to‑day operations moving.This would suit someone who enjoys getting away from the desk, troubleshooting issues directly with users and taking ownership of problems through to resolution.

The role

Your responsibilities will include

• Providing L1/L2 support across hardware and software issues;
• Troubleshooting laptops, desktops, printers, scanners and peripheral devices;
• Setting up, configuring and maintaining computers and other technology;
• Supporting users face‑to‑face across the warehouse environment;
• Preparing and configuring scanners and equipment for use across different locations;
• Coordinating hardware being sent between interstate operations;
• Troubleshooting technology issues directly on the warehouse floor; and
• Working closely with users to resolve issues quickly and minimise operational disruption.

What we’re looking for

We are looking for someone with

• Previous experience providing L1/L2 IT support;
• Strong hands‑on hardware troubleshooting skills;
• Experience supporting scanners, printers, computers and peripheral devices;
• Ideally, experience within logistics, warehousing, manufacturing or another operational environment;
• A willingness to work predominantly within a warehouse rather than a traditional corporate office;
• Strong communication skills and confidence supporting users face‑to‑face; and
• Availability to commence at relatively short notice.

What’s on offer

This is an initial day-rate contract with the opportunity to move into a permanent position. The role is based onsite five days per week in Blacktown, with onsite parking available.

There is a straightforward one‑stage onsite interview process, with the business looking for someone who can join quickly and make an immediate impact.

At u&u Recruitment Partners, we value diversity,equityand inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should yourequirereasonable adjustmentsthroughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via***********@uandu.comor contact u&u on 02 8245 7*** to discuss. In response to these requests, we will collaborate closely with you to implement theappropriate adjustments.

Additionally, for a barrier‑free and inclusive online experience, you can accessu&u’sopportunities using accessibility software Recite Me athttps://www.uandu.com/jobs.

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