Service Operations Coordinator

Carrier; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Ongoing training and development

Full-time position

Job summary

Carrier, a global leader in intelligent climate and energy solutions, is seeking a Service Administrator in Brisbane to support the Service Department and coordinate with on-site technicians and the service team. You will manage contracts, dispatch jobs, schedule resources and maintain ERP records to ensure smooth service operations from creation through completion.

Ideal candidates have administration experience, strong communication, attention to detail and the ability to multi-task in a

Qualifications

• Previous experience in an administration or coordination role.

Responsibilities

• Manage the process of deliverable jobs from creation to completion stage using the ERP systems
• Manage data entry of contracts – contract renewals, new contracts, warranty creations
• Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets
• Managing process for vendor invoices and submitting to Accounts Payable for payment
• Collaborate with Service Managers to plan and schedule day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments.
• Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion.
• Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.

Skills

Administration

Coordination

SAP

ServiceMax

Salesforce

Multi-tasking

Attention to detail

Communication

Tools

SAP

ServiceMax

Salesforce

Job description

Carrier, a global leader in intelligent climate and energy solutions, is seeking a Service Administrator in Brisbane to support the Service Department and coordinate with on-site technicians and the service team. You will manage contracts, dispatch jobs, schedule resources and maintain ERP records to ensure smooth service operations from creation through completion.

Ideal candidates have administration experience, strong communication, attention to detail and the ability to multi-task in a