Onsite Security Lead — Patrols, CCTV & Client Care

Millennium; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Job summary

Millennium Services Group is seeking a dedicated security professional to maintain a visible presence, monitor CCTV and alarm systems, and respond to incidents across a retail-site environment in Australia. The role emphasizes customer service and safety, with a focus on building strong client relationships and ensuring a welcoming atmosphere for staff and visitors.

You will support daily site operations, conduct patrols, document incidents, and collaborate with stakeholders while upholding

Qualifications

• Current Security Licence.
• First Aid and CPR certification.
• RSA certification or willingness to obtain one.
• Retail or shopping centre security experience preferred.
• Experience monitoring CCTV, Control Room operations and alarm systems preferred.
• Strong communication and customer service skills.
• Ability to work independently and make sound decisions.
• Strong attention to detail and proactive safety mindset.
• Reliable, professional and punctual work ethic.

Responsibilities

• Maintaining a visible and professional security presence across the site.
• Conducting regular patrols and identifying potential risks or hazards.
• Monitoring Control Room operations, CCTV and alarm systems (preferred experience).
• Responding to incidents, emergencies and requests for assistance in line with procedures.
• Building and maintaining positive relationships with clients, retailers and site stakeholders.
• Completing incident reports, site documentation and maintaining accurate records.
• Following Standard Operating Procedures and workplace health and safety requirements.
• Supporting a safe, secure and welcoming environment for customers, staff and visitors.
• Delivering exceptional customer service while ensuring security standards are maintained.

Skills

Security knowledge

Communication

Customer service

Independent work

Decision making

Attention to detail

Punctuality

Education

Security Licence

First Aid

CPR certification

RSA certification

Tools

CCTV monitoring

Control Room operations

Alarm systems

Job description

Millennium Services Group is seeking a dedicated security professional to maintain a visible presence, monitor CCTV and alarm systems, and respond to incidents across a retail-site environment in Australia. The role emphasizes customer service and safety, with a focus on building strong client relationships and ensuring a welcoming atmosphere for staff and visitors.

You will support daily site operations, conduct patrols, document incidents, and collaborate with stakeholders while upholding