Security Supervisor |Hope Island

Millennium; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Job summary

Millennium Services Group is seeking a dedicated security professional to maintain a visible presence, monitor CCTV and alarm systems, and respond to incidents across a retail-site environment in Australia. The role emphasizes customer service and safety, with a focus on building strong client relationships and ensuring a welcoming atmosphere for staff and visitors.

You will support daily site operations, conduct patrols, document incidents, and collaborate with stakeholders while upholding

Qualifications

• Current Security Licence.
• First Aid and CPR certification.
• RSA certification or willingness to obtain one.
• Retail or shopping centre security experience preferred.
• Experience monitoring CCTV, Control Room operations and alarm systems preferred.
• Strong communication and customer service skills.
• Ability to work independently and make sound decisions.
• Strong attention to detail and proactive safety mindset.
• Reliable, professional and punctual work ethic.

Responsibilities

• Maintaining a visible and professional security presence across the site.
• Conducting regular patrols and identifying potential risks or hazards.
• Monitoring Control Room operations, CCTV and alarm systems (preferred experience).
• Responding to incidents, emergencies and requests for assistance in line with procedures.
• Building and maintaining positive relationships with clients, retailers and site stakeholders.
• Completing incident reports, site documentation and maintaining accurate records.
• Following Standard Operating Procedures and workplace health and safety requirements.
• Supporting a safe, secure and welcoming environment for customers, staff and visitors.
• Delivering exceptional customer service while ensuring security standards are maintained.

Skills

Security knowledge

Communication

Customer service

Independent work

Decision making

Attention to detail

Punctuality

Education

Security Licence

First Aid

CPR certification

RSA certification

Tools

CCTV monitoring

Control Room operations

Alarm systems

Job description

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state-of-the-art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enable us to make places and spaces better for people every day.

Deliver Exceptional Security. Build Client Relationships. Make an Impact.

About the Role

This is an exciting opportunity for a security professional who takes pride in delivering a high standard of service, maintaining a safe environment, and building positive relationships with clients, retailers, and visitors.

You will play a key role in supporting daily site operations, responding to incidents, monitoring security systems, and ensuring a professional security presence across the site.

Roster details will be provided for shortlisted candidates.

Your responsibilities will include:

• Maintaining a visible and professional security presence across the site.
• Conducting regular patrols and identifying potential risks or hazards.
• Monitoring Control Room operations, CCTV and alarm systems (preferred experience).
• Responding to incidents, emergencies and requests for assistance in line with procedures.
• Building and maintaining positive relationships with clients, retailers and site stakeholders.
• Completing incident reports, site documentation and maintaining accurate records.
• Following Standard Operating Procedures and workplace health and safety requirements.
• Supporting a safe, secure and welcoming environment for customers, staff and visitors.
• Delivering exceptional customer service while ensuring security standards are maintained.

About You

To be successful in this role, you will have:

• A current Security Licence.
• Current First Aid and CPR certification.
• A current RSA certification or willing to obtain one
• Previous security experience, with retail or shopping centre experience highly regarded.
• Experience monitoring CCTV, Control Room operations and alarm systems preferred.
• Strong communication and customer service skills.
• The ability to work independently and make sound decisions.
• Strong attention to detail and a proactive approach to safety.
• A reliable, professional and punctual work ethic.

Why Join Us?

By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand - giving you the chance to build your skills and grow your career with us!

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.