Onsite Payments Support Specialist Australia

KPay Group; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

KPay Group is hiring a Field Technical Support Specialist to support merchants across Australia. You will be the face of KPay on the ground, providing installation support, troubleshooting, and ensuring a seamless onboarding to live operations.

This hands-on role requires strong ownership, excellent communication, and the ability to work under pressure in real customer environments, with travel across Australia to support busy merchant sites.

Qualifications

• 0–3 years of experience in customer support, field support, technical support, operations, or merchant services.
• Fresh graduates are welcome to apply
• Strong communication and interpersonal skills
• High ownership mindset — takes responsibility end-to-end
• Comfortable with a field-based role involving regular travel
• Strong problem-solving ability and practical, hands-on thinking
• Calm, reliable, and able to perform under pressure in real customer environments
• Strong customer-first attitude with professional on-site presence
• Full working rights in Australia

Responsibilities

• Provide on-site support to merchants for onboarding, setup, and activation
• Assist with installation and configuration of payment terminals and merchant systems
• Troubleshoot hardware, software, and payment-related issues in the field
• Ensure merchants are successfully activated and able to transact smoothly
• Act as the primary on-the-ground contact for assigned merchants
• Record and maintain accurate updates in CRM and internal systems
• Escalate complex technical or operational issues to internal teams when required
• Follow up proactively to ensure timely resolution of merchant issues
• Build strong, trust-based relationships with merchants through professional on-site engagement
• Ensure high-quality service delivery and a seamless merchant experience

Skills

Strong communication

Ownership mindset

Field travel

Problem solving

Customer-facing

Tools

CRM systems

Ticketing systems

POS systems

Hardware troubleshooting

Job description

KPay Group is hiring a Field Technical Support Specialist to support merchants across Australia. You will be the face of KPay on the ground, providing installation support, troubleshooting, and ensuring a seamless onboarding to live operations.

This hands-on role requires strong ownership, excellent communication, and the ability to work under pressure in real customer environments, with travel across Australia to support busy merchant sites.