Tech Support Associate: E-commerce Payments & WordPress

KPay Group; Sydney; Remote; AUD 50,000 - 70,000; Full time

Job summary

KPay Group is expanding its Australian online payments support function. We are seeking a Technical Support Associate to assist Australian merchants from setup to their first successful payment. You will troubleshoot WordPress and WooCommerce, guide merchants via screen-share, and work with Product and Engineering on complex issues.

Ideal candidates have 0-2+ years in technical support or e-commerce, strong WordPress/WooCommerce experience, and enjoy helping customers while working remotely.

Qualifications

• 0-2+ years of hands-on experience in technical support or e-commerce.
• Strong practical experience with WordPress and WooCommerce.
• Ability to troubleshoot plugins, checkout issues, SSL, hosting and site configurations.
• Clear communication with technical and non-technical customers.
• Comfortable working remotely and providing screen-share support.
• Self-driven with ownership and attention to detail.

Responsibilities

• Set up and configure KPay's online payment integrations for merchants.
• Install and troubleshoot plugins across WordPress and WooCommerce.
• Guide merchants through setup via screen-share and remote support.
• Check website, SSL and checkout readiness before go-live.
• Run test transactions and ensure merchants can successfully accept payments.
• Make technical setup simple for non-technical business owners.
• Act as the first point of contact for merchant technical queries.
• Troubleshoot issues across WordPress, WooCommerce, plugins, SSL, hosting and checkout.
• Investigate root causes and resolve issues independently.
• Escalate complex issues to Product and Engineering with clear context.
• Follow through to ensure issues fully resolved.
• Identify recurring issues and create setup guides and FAQs.
• Help reduce repetitive support through better documentation.
• Share merchant feedback with Product and Engineering.
• Help build a scalable technical support process for KPay Online in Australia.

Skills

WordPress

WooCommerce

Customer support

Problem solving

Screen-share support

Tools

WordPress plugins

SSL configuration

Hosting configuration

Job description

KPay Group is expanding its Australian online payments support function. We are seeking a Technical Support Associate to assist Australian merchants from setup to their first successful payment. You will troubleshoot WordPress and WooCommerce, guide merchants via screen-share, and work with Product and Engineering on complex issues.

Ideal candidates have 0-2+ years in technical support or e-commerce, strong WordPress/WooCommerce experience, and enjoy helping customers while working remotely.