POS Technician

NT Partners; Sydney; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

NT Partners is seeking a Tier 3 technical support specialist to manage on-site installations and ongoing support for EFTPOS and POS products across Sydney, with some interstate travel. The role is primarily office-based with field visits to merchants.

The candidate will configure hardware and software, troubleshoot issues, and train customers and internal teams, while communicating complex technical details clearly to diverse audiences.

Qualificações

• 2+ years in technical support or field support.
• Hands-on experience with POS/EFTPOS devices.
• Willingness to travel to sites as needed.

Responsabilidades

• Set up and configure POS terminals and payment hardware, ensuring connectivity and functionality.
• Troubleshoot and resolve hardware and software issues in the field and remotely.
• Train customers and internal teams on devices and systems.
• Communicate technical information clearly to both technical and non-technical audiences.

Conhecimentos

Technical support

Field support

POS systems

Communication

Problem solving

Ferramentas

POS terminals

Descrição da oferta de emprego

Our client is a leading payments technology business operating across Australia and New Zealand, processing millions of transactions annually across thousands of merchants. They're known for their strong team culture and are growing their technical support function.

About the Role

This is a Tier 3 technical support role focused on EFTPOS and POS products. You'll handle end to end on site installations, configure hardware and software, and provide ongoing technical support to merchants. The role is primarily office based with field visits across Sydney and some interstate travel.

What You'll Be Doing

• Setting up and configuring POS terminals and payment hardware, ensuring connectivity and functionality
• Troubleshooting and resolving hardware and software issues in the field and remotely
• Training customers and internal teams on devices and systems
• Communicating technical information clearly to both technical and non technical audiences

What You'll Need

• 2+ years in technical support, field support or device support - troubleshooting hardware and software
• Hands-on experience with POS systems, EFTPOS terminals or payment devices
• Ability to pick up new tech quickly
• Solid problem solving skills and a proactive attitude