Onsite Level 2 Support Engineer | MSP

Fuse Technology Pty Ltd; Sydney; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Certification bonus

Social events

Descripción de la vacante

Fuse Technology is seeking a motivated Level 2 Support Engineer for our Sydney CBD team. You will split time between client sites and our Sydney HQ, delivering hands-on problem solving and collaborating with our technical team.

The role involves supporting Microsoft cloud technologies (365, Azure, Endpoint Manager), hardware rollout, onboarding/offboarding, and meeting SLAs. Weekend on-call and certifications are part of the job.

Formación

• 2+ years in Level 2 or equivalent desktop support (Service Desk/MSP)
• Strong troubleshooting across desktop hardware, software and network issues
• Experience with Microsoft 365, Azure and Endpoint Manager (Intune)
• Knowledge of AD, Group Policy, Exchange, Windows/macOS
• Familiarity with TCP/IP, DNS, DHCP and VPN
• Proficient in Microsoft Office and business apps
• Excellent problem solving and communication for non-technical users
• Microsoft certifications are highly regarded

Responsabilidades

• Represent Fuse professionally at all times and deliver a positive customer experience
• Provide Level 2 support via phone, email and in person for hardware, software, and network issues
• Support Microsoft cloud tech: 365, Azure, Endpoint Manager
• Manage tickets accurately within SLAs and SOPs
• Collaborate with IT team to ensure excellent customer service
• Install, configure and maintain hardware and related equipment
• Oversee onboarding/offboarding: software setup and access management
• Maintain hardware/software inventory and asset tracking
• Provide remote and on-site support for infrastructure and apps
• Handle patching, security updates and backups
• Monitor devices and infrastructure performance
• Stay current with industry developments and certifications
• Participate in weekend on-call roster
• Escalate complex problems to relevant teams

Conocimientos

Level 2 support

Troubleshooting

Microsoft 365

Azure

Intune

Active Directory

Group Policy

Exchange

Windows/macOS

TCP/IP

DNS

DHCP

VPN

Microsoft Office

Problem solving

Communication

Microsoft Certifications

Herramientas

Intune

Descripción del empleo

We’re looking for a motivated and customer focused Level 2 Support Engineer to join our Sydney CBD team. You’ll split your time between several client sites and our Sydney HQ, giving you the perfect mix of hands‑on problem solving and collaboration with our broader technical team.

As a trusted IT solutions provider, we manage our customers environments like we own it. This role will suit a motivated individual who thrives on supporting customers with a variety of technical troubleshooting.

What you’ll be doing

• Represent Fuse professionally at all times, fostering trust and delivering a positive customer experience
• Deliver Level 2 technical support to end-users via phone, email, and in‑person, resolving hardware, software, and network issues promptly
• Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager
• Manage tickets accurately and within agreed timeframes, following standard operating procedures
• Collaborate with the IT team to provide excellent customer service and meet or exceed SLAs
• Install, configure, and maintain hardware (desktops, laptops, printers) and related equipment
• Oversee onboarding/offboarding processes, including software setup, system upgrades, and access management
• Maintain hardware/software inventory and asset tracking
• Provide remote and on‑site support for customers’ infrastructure, systems, and applications
• Manage patching, security updates, backup monitoring, and issue resolution
• Monitor devices and infrastructure performance
• Stay current with industry developments through relevant certifications
• Participate in the weekend On‑Call roster
• Escalate complex technical problems to relevant teams as required

What you’ll bring

• Minimum 2 years’ experience in a Level 2 or equivalent technical desktop support role, ideally within a Service Desk or MSP environment
• Strong troubleshooting skills across desktop hardware, software, and network issues
• Hands on experience with Microsoft cloud technologies including Microsoft 365, Azure, Endpoint Manager, and Intune application packaging
• Solid knowledge of Active Directory, Group Policy, Exchange, and Windows/macOS operating systems
• Familiarity with network protocols and technologies such as TCP/IP, DNS, DHCP, and VPN
• Proficient in Microsoft Office suite and common business applications
• Excellent problem solving skills, capable of working independently and explaining technical solutions to non technical end users
• Strong attention to detail, with effective task prioritisation in a fast paced environment
• Exceptional verbal and written communication skills with a strong customer service focus
• Current Microsoft certifications are highly regarded

About Fuse Technology

Fuse Technology is a Sydney based IT services company that is expanding due to rapid growth. For 10 years our skilled technical specialists have serviced a diverse client base Globally and within Australia, ranging from small to medium businesses to corporate businesses across a broad range of industries.

At Fuse, we provide support to our clients through highly skilled teams, ensuring our customers enjoy smooth, trouble‑free experiences. We are successful because we pride ourselves on building solid relationships with our clients and offer expert IT solutions tailored to each business.

We are proud to be an equal opportunity workplace. We welcome diversity and promote an inclusive culture and work environment.

What we offer

• An environment that thrives on working with cutting‑edge technologies
• A team of industry leading "techies" that live for technology
• A fast‑paced workplace where no 2 days are the same
• A culture of continuous learning and development
• A friendly, committed and hardworking team to learn from and be part of
• Wecelebrate the achievement of certification and skill advancementby offering a certification bonus
• Awesome social events (like go-carting, axe throwing, indoor skydiving)

To be considered for this role you will reside and be eligible to work full time in Australia. This is a fantastic opportunity for someone who would like to gain exposure to a range of technologies, work as part of a motivated team of technology guru’s and have the opportunity to grow along with the company.