On-Site MSP IT Engineer (L2/L3) – Cloud & Security

Fitzroy IT; City of Melbourne; Sur place; AUD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Phone allowance

Training and certification budget

Cloud and observability projects

Résumé du poste

Fitzroy IT is seeking an L2/L3 engineer to be the visible face for clients on site in Melbourne. You will fix problems in person, manage tickets in Jira, and maintain daily time records while engaging with staff across various client sites.

Ideal candidates bring at least 2 years in MSP or multi-client support and at least 5 years of industry experience, with strong Microsoft 365/Entra ID/Intune, Google Workspace, and networking knowledge.

Qualifications

• At least 2 years in an MSP or similar multi-client support role.
• At least 5 years of industry experience.
• Microsoft 365, Entra ID and Intune, plus Google Workspace.
• Windows, macOS, Windows Server and Active Directory.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Fortinet/Sophos/Ubiquiti).
• Experience with an RMM and a ticketing platform (Jira).
• Experience with Web & Emails hosting & Setup.
• Clear, friendly communication with non-technical people.
• A current driver's licence and your own vehicle.
• Security awareness & familiarity with security frameworks.

Responsabilités

• Be the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visits.
• Install, configure and troubleshoot workstations, printers, network gear and software.
• Onboard and offboard users and devices across our managed security stack.
• Support client networks on site and remotely.
• Respond to phishing reports, compromised accounts and endpoint alerts.
• Log every request in Jira, keep your queue moving, and record your time daily.
• Respond to and action alerts for your clients.
• Escalate with clear notes when something needs a senior engineer, and guide L1 staff when needed.]

Connaissances

MSP multi-client support

On-site engineering

Customer communication

Windows administration

Networking fundamentals

Active Directory

PowerShell

Cloud platforms (AWS/Azure/GCP)

Outils

Jira

RMM tools

SIP/IP telephony

Email/Web hosting

VMware/Hyper-V

Description du poste

Fitzroy IT is seeking an L2/L3 engineer to be the visible face for clients on site in Melbourne. You will fix problems in person, manage tickets in Jira, and maintain daily time records while engaging with staff across various client sites.

Ideal candidates bring at least 2 years in MSP or multi-client support and at least 5 years of industry experience, with strong Microsoft 365/Entra ID/Intune, Google Workspace, and networking knowledge.