IT Onsite Support Technician (Level 2-2.5) – MSP

ClearPath MSP PTY LTD; Sydney; Vor Ort; AUD 90.000 - 100.000; Vollzeit

Zusammenfassung

Clearpath MSP in Sydney is seeking an experienced Level 2-2.5 IT Support Technician to work with a diverse set of client environments, delivering remote and onsite support and taking ownership of issues.

The role emphasizes solving problems, proactive infrastructure work, and delivering reliable Microsoft 365, AD, and cloud services while building strong client relationships. A strong MSP background, travel readiness, and clear communication are essential.

Qualifikationen

• 5+ years' IT support experience, MSP preferred.
• Experience with Active Directory and Windows Server.
• Proficient in Microsoft 365 administration.
• Strong networking fundamentals and troubleshooting.
• Experience with cloud technologies (Azure).
• Ability to travel to client sites.

Aufgaben

• Troubleshoot and resolve Level 2 and Level 2.5 issues
• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint
• Manage Active Directory users, permissions, policies, and groups
• Diagnose and resolve networking issues (DNS, DHCP, VPN, firewall)
• Support Windows desktops and servers
• Assist with Azure and cloud technologies
• Provide onsite support and maintain client relationships
• Contribute to infrastructure upgrades and migrations
• Document solutions and drive continuous improvement

Kenntnisse

Troubleshooting

Microsoft technologies

English communication

Client interaction

Prioritisation & multi-tasking

On-site travel

Tools

ConnectWise

RMM

PSA tools

Jobbeschreibung

Clearpath MSP | Sydney | Full-Time

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution. If you're looking for a position where you can make an impact rather than simply process tickets, we'd love to hear from you.

About Us

At Clearpath, we help businesses remove the friction from technology.

Our approach is simple: provide clear advice, reliable systems, and responsive support that clients can trust. As we continue to grow, we're looking for an experienced Level 2-2.5 IT Support Technician to join our team.

www.clearpathmsp.com.au

Why Join Clearpath?

• A supportive and highly capable technical team
• Exposure to a wide variety of technologies and industries
• Opportunities to work on projects and infrastructure, not just support tickets
• Career development and ongoing learning opportunities
• A culture that values initiative, accountability and professionalism

Salary: $90,000 – $100,000, based on experience

About You

• You are a capable and confident IT professional who enjoys both technical challenges and client interaction.
• 5+ years' experience in IT support, preferably within an MSP environment
• Strong troubleshooting skills across Microsoft technologies
• Strong English communication skills, both written and spoken
• Experience administering Microsoft 365 environments
• Solid understanding of Active Directory and Windows Server Products
• Knowledge of networking fundamentals and troubleshooting methodologies
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple client requests
• Current driver's licence and willingness to travel to client sites
• Azure administration and cloud technologies
• Cybersecurity and endpoint protection platforms
• Backup and disaster recovery solutions
• Experience with ConnectWise, RMM and PSA tools
• Exposure to infrastructure projects and migrations

About the Role

You will work across a diverse range of client environments, providing both remote and onsite support while assisting with infrastructure projects and strategic IT improvements.

Key Responsibilities

• Troubleshoot and resolve Level 2 and Level 2.5 support issues
• Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune
• Manage Active Directory users, permissions, policies and group management
• Diagnose and resolve networking issues including DNS, DHCP, VPN and firewall connectivity
• Support Windows desktops, servers and business-critical applications
• Assist with Azure and cloud-based technologies
• Deliver onsite support and maintain strong client relationships
• Participate in infrastructure upgrades, migrations and IT projects
• Document solutions and contribute to continuous improvement initiatives

Unfortunately Clearpath MSP is unable to provide visa sponsorship for this role. Local applicants are encouraged to apply.