Level 2 Service Desk Engineer — Hybrid & Growth Path

Humanised Group; Canberra; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Learning & Development resources

Career progression opportunities

Job summary

Humanised Group is seeking a Level 2 Service Desk Engineer to join its Australian MSP team. You will act as a key escalation point for Level 1 issues, supporting Microsoft 365, Azure, AD, Windows Server and networking across multiple client environments.

Work with senior engineers, troubleshoot complex incidents, contribute to knowledge sharing, and participate in an after-hours roster. Hybrid working is available.

Qualifications

• Minimum 2 years of professional MSP experience.
• Hands-on troubleshooting across Microsoft 365, Azure, Active Directory and Windows Server.
• Clear communication and ownership of customer problems.

Responsibilities

• Act as a key L2 escalation point, troubleshooting and resolving issues across client environments.
• Provide hands-on support across Microsoft 365, Azure, AD, Windows Server and related technologies.
• Troubleshoot networking, VPN, firewall, connectivity and infrastructure issues.

Skills

MSP experience

L2 escalation

Troubleshooting

Communication

Tools

ConnectWise

SIP

3CX

Job description

Humanised Group is seeking a Level 2 Service Desk Engineer to join its Australian MSP team. You will act as a key escalation point for Level 1 issues, supporting Microsoft 365, Azure, AD, Windows Server and networking across multiple client environments.

Work with senior engineers, troubleshoot complex incidents, contribute to knowledge sharing, and participate in an after-hours roster. Hybrid working is available.