Onsite IT Technician — Windows, Office 365 & Networking

Mineral Resources; City Of Stirling; On-site; AUD 65,000 - 95,000; Full time

Job summary

MinRes is seeking a DTS Site Technician to join IT Operations and the Infrastructure team across regional WA locations. You’ll deliver hands-on technical support, assist with IT project rollouts and maintain a strong focus on customer service and relationship building in fast-paced environments.

You will work with Windows desktop environments, Exchange/AD/Azure, and virtualization (Hyper-V/VMware), apply ITIL-style issue and request management in ServiceNow, and collaborate with the IT support

Qualifications

• Relevant tertiary technology qualification or industry certifications
• Proficient with Windows desktop environments and Office 365
• Knowledge of networking (switching, routing, firewalls, wireless)
• Experience with MS Exchange, Active Directory, Office 365 and Azure
• Virtualisation knowledge (Hyper‑V or VMware)
• Experience with ITIL-style incident, request and problem management, preferably ServiceNow
• Strong customer service, time management and organisational skills

Responsibilities

• Provide onsite technical support to end users across regional locations
• Deliver troubleshooting and problem-solving for Windows desktop environments and Office 365
• Work with networking technologies including switching, routing, firewalls and wireless
• Apply knowledge of MS Exchange, Active Directory, Office 365 and Azure
• Assist with virtualization systems such as Hyper‑V and VMware
• Manage incidents, requests, and problem resolution in ServiceNow
• Support the implementation and rollout of IT projects onsite
• Deliver professional and timely customer service with clear communication
• Build and maintain strong relationships with end users
• Collaborate with IT support team to resolve issues or deploy equipment remotely

Skills

Windows Desktop

Office 365

Networking

Exchange

Active Directory

Azure

Hyper-V

VMware

ServiceNow

Customer Service

Time Management

Organisational Skills

Education

Tech Qualification/Certs

Job description

MinRes is seeking a DTS Site Technician to join IT Operations and the Infrastructure team across regional WA locations. You’ll deliver hands-on technical support, assist with IT project rollouts and maintain a strong focus on customer service and relationship building in fast-paced environments.

You will work with Windows desktop environments, Exchange/AD/Azure, and virtualization (Hyper-V/VMware), apply ITIL-style issue and request management in ServiceNow, and collaborate with the IT support