Onsite IT Support Technician – Aged Care & Travel

The Recruitment Alternative Ltd; Sydney; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly client travel

Overnight stays (Oberon)

Descripción de la vacante

The Recruitment Alternative Ltd is seeking an IT Support Officer to be the primary onsite technical contact for aged-care facilities across three locations in NSW. You will manage the helpdesk, triage requests, maintain documentation and troubleshoot issues to ensure smooth day-to-day IT operations.

Responsibilities include Level 1-2 support across hardware and software, managing tickets, supporting Google Workspace and aged care systems such as nurse call, CCTV and access control, and

Formación

• Experience in IT Support, Desktop Support, Service Desk or MSP environments.
• Strong troubleshooting and diagnostic skills.
• Experience supporting ChromeOS environments, networking fundamentals and general IT infrastructure.

Responsabilidades

• Provide Level 1-2 IT support across hardware, software, networks, mobile devices and infrastructure.
• Manage helpdesk tickets, prioritise requests, diagnose issues and resolve technical problems.
• Support Google Workspace and aged care systems (nurse call, CCTV, access control).
• Install and configure IT equipment across multiple sites, escalate complex issues as needed.

Conocimientos

IT Support

Desktop Support

Service Desk

Herramientas

Google Workspace

Descripción del empleo

The Recruitment Alternative Ltd is seeking an IT Support Officer to be the primary onsite technical contact for aged-care facilities across three locations in NSW. You will manage the helpdesk, triage requests, maintain documentation and troubleshoot issues to ensure smooth day-to-day IT operations.

Responsibilities include Level 1-2 support across hardware and software, managing tickets, supporting Google Workspace and aged care systems such as nurse call, CCTV and access control, and