L1 - L2 IT Support Officer_On-Site

The Recruitment Alternative Ltd; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Weekly client travel

Overnight stays (Oberon)

Zusammenfassung

The Recruitment Alternative Ltd is seeking an IT Support Officer to be the primary onsite technical contact for aged-care facilities across three locations in NSW. You will manage the helpdesk, triage requests, maintain documentation and troubleshoot issues to ensure smooth day-to-day IT operations.

Responsibilities include Level 1-2 support across hardware and software, managing tickets, supporting Google Workspace and aged care systems such as nurse call, CCTV and access control, and

Qualifikationen

• Experience in IT Support, Desktop Support, Service Desk or MSP environments.
• Strong troubleshooting and diagnostic skills.
• Experience supporting ChromeOS environments, networking fundamentals and general IT infrastructure.

Aufgaben

• Provide Level 1-2 IT support across hardware, software, networks, mobile devices and infrastructure.
• Manage helpdesk tickets, prioritise requests, diagnose issues and resolve technical problems.
• Support Google Workspace and aged care systems (nurse call, CCTV, access control).
• Install and configure IT equipment across multiple sites, escalate complex issues as needed.

Kenntnisse

IT Support

Desktop Support

Service Desk

Tools

Google Workspace

Jobbeschreibung

About the company

This employer provides cost-effective IT management and consultancy services to small and medium-sized businesses and not-for-profit organisations. Offering digital solutions, managed services and professional expertise, they help clients tackle complex projects, strengthen cybersecurity, improve technology and manage change.

About the Role

In this customer-focused IT Support Officer role, you will be the primary onsite technical contact for aged-care facilities across three locations. You will manage the helpdesk, triage support requests, maintain documentation and troubleshoot technical issues to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide Level 1-2 IT support across hardware, software, networks, mobile devices and infrastructure.
• Manage helpdesk tickets, prioritise requests, diagnose issues and resolve technical problems.
• Support Google Workspace and specialised aged care systems, including nurse call, CCTV and access control.
• Install and configure IT equipment across multiple sites, escalating complex issues to technical specialists as required.

Technical Experience

• Previous experience in IT Support, Desktop Support, Service Desk or MSP environments.
• Strong troubleshooting and diagnostic skills.
• Experience supporting ChromeOS environments, networking fundamentals and general IT infrastructure.

About the person

The ideal candidate is personable, patient and empathetic, with a genuine passion for customer service. You'll enjoy supporting people of all technical abilities, from password resets to complex technical issues, treating every helpdesk enquiry with care, patience and urgency to ensure people feel supported and valued in an aged care environment.

What's on offer

• Monday to Friday 8.30am to 5.00pm with 1hr lunch break
• Onsite working in Strathfield, NSW
• Weekly travel to a client based in Chatswood
• Monthly travel to Oberon, NSW, including an overnight stay (for safety purpose)
• Excellent management and technical support
• Established and reputable business

Mandatory Requirements

• Current and clean Drivers Licence
• Must possess clear police check report
• Ability to pass a pre-employment medical assessment
• Full Australian working rights

If you wish to join a business that takes great pride in the quality of service they provide their clients and you want to be a pivotal part of their continued success,