Education IT Support Specialist (Onsite)

Centorrino Technologies

Kew

On-site

AUD 60,000 - 80,000

Full time

8 days ago

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Job summary

Centorrino Technologies is seeking a dedicated Desktop Support Officer to join our embedded education team in Kew. This permanent, on-site role focuses on delivering high-quality, hands-on technical support for Macs, PCs, tablets, servers, and network infrastructure within the Education Sector.

You'll work with specialist teams for server/network management, foster collaboration across departments, and ensure documentation is always current while maintaining excellent customer service and

Qualifications

A passion for providing exceptional customer service and helping people fix technical issues.
Effective communication when troubleshooting issues and explaining solutions clearly.
Willingness to learn new technology solutions and concepts.
Positive attitude with a can-do mindset and collaborative approach.

Responsibilities

Ensure smooth day-to-day operations of customers' environments.
Be personable with end-users and build a friendly rapport with customers.
Collaborate with colleagues to improve processes and efficiency.
Seek feedback and continuously improve performance.
Own day-to-day technology issues and engage with external vendors as needed.
Document and keep procedures up to date.
Collaborate with peers across teams for successful customer outcomes.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Adaptability

Tools

macOS

Windows

Tablet devices

Servers

Job description

You'll work with specialist teams for server/network management, foster collaboration across departments, and ensure documentation is always current while maintaining excellent customer service and

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