Onsite IT Support Engineer — Aged Care & Field Tech

The Recruitment Alternative; Strathfield Municipal Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Recruitment Alternative is seeking a hands-on IT Officer for a residential aged care facility in Strathfield, NSW. You will be the primary on-site technical contact, delivering day-to-day IT support while coordinating with an off-site team.

Role combines service desk tasks with physical IT infrastructure support, including CCTV, nurse call, and access control. Full-time, 38 hours/week, onsite only with travel to Chatswood and Oberon as required.

Qualifications

• Previous experience in Desktop Support, Technical Support, or an MSP environment.
• Strong knowledge of networking fundamentals and IT infrastructure.
• Experience with Google Workspace/ChromeOS or ability to learn quickly.
• Excellent customer service and communication skills with empathy for staff and residents.
• Flexible, able to work independently and manage priorities.

Responsibilities

• Provide Level 1-2 IT support, incident management, troubleshooting, and ticket resolution.
• Support Google Workspace/ChromeOS environments, onboarding/offboarding, and identity/access management.
• Maintain and troubleshoot IT infrastructure including networking, laptops/desktops, printers, mobile devices, UPS, and AV equipment.
• Manage systems including nurse call, CCTV, access control, and VoIP telephony.
• Install, configure, and deploy IT equipment and perform basic low-voltage cabling.

Skills

Desktop Support

Technical Support

Networking Fundamentals

Google Workspace

ChromeOS

Customer Service

Communication

Independent Working

Travel to Sites

Tools

Nurse Call Equipment

CCTV Systems

VoIP Telephony

Job description

The Recruitment Alternative is seeking a hands-on IT Officer for a residential aged care facility in Strathfield, NSW. You will be the primary on-site technical contact, delivering day-to-day IT support while coordinating with an off-site team.

Role combines service desk tasks with physical IT infrastructure support, including CCTV, nurse call, and access control. Full-time, 38 hours/week, onsite only with travel to Chatswood and Oberon as required.