IT Field Support Engineer

BaptistCare NSW & ACT; The Hills Shire Council; Hybrid; AUD 92,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Purpose-driven work

Job summary

BaptistCare NSW & ACT is seeking an IT Field Support Engineer to deliver hands-on, face-to-face IT support across multiple sites. You will deploy, troubleshoot and maintain end-user devices, support upgrades and collaborate with cross-functional teams to improve service delivery.

The role requires 3+ years in IT support or field engineering, strong troubleshooting skills in Microsoft environments, and a willingness to travel between BaptistCare locations.

Qualifications

• 3+ years in IT Support/Desktop/Field Engineer roles.
• Strong troubleshooting across Microsoft technologies and devices.
• Experience with IT service management practices.
• Excellent communication and customer service skills.
• Valid Australian driver’s license and willingness to travel between BaptistCare locations.
• Relevant IT qualifications or equivalent experience.

Responsibilities

• Provide onsite IT support and service restoration across multiple locations.
• Deploy, configure and troubleshoot end-user devices and site technology.
• Support technology upgrades, migrations, projects and site changes.
• Maintain accurate IT asset and configuration records.
• Identify recurring issues, risks and opportunities for service improvement.
• Collaborate with Service Desk, Infrastructure, Network, Applications and Cyber Security teams.
• Participate in on-call and after-hours support arrangements as required.

Skills

IT support

Desktop support

Field engineer

Troubleshooting

ITSM

Communication

Driver's license

Travel readiness

IT qualifications

Education

Relevant IT qualifications

Tools

Microsoft certifications

Cisco certifications

ITIL certification

Job description

Permanent Full-Time | Norwest, NSW | $108,000 (including super)

Are you a hands-on IT professional who enjoys solving problems, supporting people, and making technology work seamlessly? Join BaptistCare and help deliver reliable technology services that support the care of thousands of Australians every day.

As an IT Field Support Engineer, you'll provide face-to-face technical support across BaptistCare sites, ensuring staff have the technology and support they need to deliver exceptional care and services. You'll be a visible and trusted IT partner, working closely with users, leaders and specialist technology teams to resolve issues, support projects and improve the overall technology experience.

About the Role

In this varied and mobile role, you will:

• Provide onsite IT support and service restoration across multiple locations.
• Deploy, configure and troubleshoot end-user devices and site technology.
• Support technology upgrades, migrations, projects and site changes.
• Maintain accurate IT asset and configuration records.
• Identify recurring issues, risks and opportunities for service improvement.
• Collaborate with Service Desk, Infrastructure, Network, Applications and Cyber Security teams.
• Participate in on-call and after-hours support arrangements as required.

About You

You will bring:

• Minimum 3yrs experience in an IT Support, Desktop Support or Field Engineer role.
• Strong troubleshooting skills across Microsoft technologies, devices and workplace systems.
• Experience working within IT service management practices.
• Excellent communication and customer service skills.
• A current Australian Driver's Licence and willingness to travel between BaptistCare locations.
• Relevant IT qualifications or equivalent experience.

Desirable

• Microsoft, Cisco, ITIL or other industry certifications.
• Experience supporting multi-site environments preferably within aged care or NFP sector.
• Exposure to project delivery, technology deployments or change initiatives.

Why Join BaptistCare?

At BaptistCare, people are at the heart of everything we do. You'll join a values-driven organisation where technology plays a critical role in supporting our employees, residents and clients across Residential Care, Community Services and Retirement Living.

We offer:

• A supportive and collaborative team environment.
• Opportunities for professional development and career growth.
• Purpose-driven work that makes a genuine difference.
• Hybrid combination of office, site-based and field support activities. (Subject to operational requirements.)

If you're passionate about customer-focused IT support and want to be part of an organisation that cares, we'd love to hear from you.