IT Support Officer (Onsite)

The Recruitment Alternative; Strathfield Municipal Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Recruitment Alternative is seeking a hands-on IT Officer for a residential aged care facility in Strathfield, NSW. You will be the primary on-site technical contact, delivering day-to-day IT support while coordinating with an off-site team.

Role combines service desk tasks with physical IT infrastructure support, including CCTV, nurse call, and access control. Full-time, 38 hours/week, onsite only with travel to Chatswood and Oberon as required.

Qualifications

• Previous experience in Desktop Support, Technical Support, or an MSP environment.
• Strong knowledge of networking fundamentals and IT infrastructure.
• Experience with Google Workspace/ChromeOS or ability to learn quickly.
• Excellent customer service and communication skills with empathy for staff and residents.
• Flexible, able to work independently and manage priorities.

Responsibilities

• Provide Level 1-2 IT support, incident management, troubleshooting, and ticket resolution.
• Support Google Workspace/ChromeOS environments, onboarding/offboarding, and identity/access management.
• Maintain and troubleshoot IT infrastructure including networking, laptops/desktops, printers, mobile devices, UPS, and AV equipment.
• Manage systems including nurse call, CCTV, access control, and VoIP telephony.
• Install, configure, and deploy IT equipment and perform basic low-voltage cabling.

Skills

Desktop Support

Technical Support

Networking Fundamentals

Google Workspace

ChromeOS

Customer Service

Communication

Independent Working

Travel to Sites

Tools

Nurse Call Equipment

CCTV Systems

VoIP Telephony

Job description

The Recruitment Alternative – Strathfield NSW

• Permanent full-time onsite IT Support role in a premium aged care organisation.
• Diverse hands-on work across desktop support, networking, infrastructure, and field support.
• Join a supportive technical team with opportunities to develop and enhance your IT skills.

About the Role:

This is a hands-on IT Officer role based at a residential aged care facility in Strathfield, NSW. The successful candidate will be the primary on-site technical contact, delivering day-to-day IT support while working closely with an off-site technical team. The role combines traditional service desk responsibilities with physical IT infrastructure support, requiring someone who is comfortable troubleshooting hardware and software issues, supporting end users face-to-face, managing IT assets, and performing basic field engineering tasks (CCTV, automatic doors, nurse call etc).

This is a full-time position, 38 hours per week depending on client requirements and workload. The role is dedicated to supporting a specific client contract, offering consistent work s (up to 38 hours per week) based on business needs and performance.

Key Responsibilities

• Provide Level 1-2 IT support, including incident management, troubleshooting, and ticket resolution.
• Support Microsoft/Google Workspace/ ChromeOS environments, user onboarding/offboarding, and identity/access management.
• Maintain and troubleshoot IT infrastructure, including networking, laptops, desktops, printers, mobile devices, UPS systems, and AV equipment.
• Manage specialised systems including nurse call equipment, CCTV, access control, and VoIP telephony.
• Install, configure, and physically deploy IT equipment, including mounting hardware and performing basic low-voltage cabling, soldering and maintenance.
• Maintain accurate documentation, knowledge base articles, asset registers, and technical procedures.
• Identify opportunities for continuous improvement and support IT projects.

About You:

The ideal candidate will have:

• Previous experience in Desktop Support, Technical Support, or an MSP environment.
• Strong knowledge of networking fundamentals, Google Workspace/ChromeOS (or the ability to learn quickly), and general IT infrastructure.
• Excellent customer service and communication skills, with empathy and patience when supporting aged care staff and residents.
• Flexible, has the ability to work independently, manage priorities, and solve problems proactively.
• Amenable to work full-time, onsite (no work from home)
• Can travel weekly to Chatswood and monthly travel to Oberon, NSW (including overnight stays).
• Valid NSW Driver's Licence.
• Clear National Police Check / Aged Care Worker Screening.
• Comfortable performing physical tasks, including lifting equipment, installing hardware, using basic hand tools, and travelling between sites.