IT Support Technician (Level 1–2) – On-site

Workers Lifestyle Group; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Workers Lifestyle Group in Blacktown, NSW, is seeking an IT Support Officer to join our team. This full-time role provides day-to-day Level 1 and Level 2 IT support across our three venues. You will be the first point of contact for staff, troubleshoot issues, manage user accounts, and support Windows 10/11 and Microsoft 365.

The ideal candidate has 2–3 years in IT support and relevant certificates. Based at Blacktown, the role requires strong customer service and the ability to liaise with

Qualifications

• 2–3 years’ experience in an IT Helpdesk or Service Desk.
• Certificate IV or Diploma in Information Technology, or equivalent practical experience.
• Strong troubleshooting, problem-solving and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 IT support across three venues.
• Act as first point of contact for staff IT support requests and troubleshoot issues promptly.
• Support PCs, laptops, printers, POS, EFTPOS, AV equipment, connectivity and other workplace technology.
• Manage user accounts, access, hardware and software, including onboarding/offboarding.
• Support Microsoft 365, Windows 10/11 and core business applications.
• Liaise with external IT providers and vendors to resolve technical issues and coordinate repairs.
• Maintain IT asset records, documentation and equipment.
• Assist with technology upgrades and projects while minimising disruption to operations.

Skills

Troubleshooting

Customer Service

Communication

Education

Certificate IV or Diploma in Information Technology

Tools

Windows 10/11

Microsoft 365

Job description

Workers Lifestyle Group in Blacktown, NSW, is seeking an IT Support Officer to join our team. This full-time role provides day-to-day Level 1 and Level 2 IT support across our three venues. You will be the first point of contact for staff, troubleshoot issues, manage user accounts, and support Windows 10/11 and Microsoft 365.

The ideal candidate has 2–3 years in IT support and relevant certificates. Based at Blacktown, the role requires strong customer service and the ability to liaise with