Field Services Engineer

Kinetic IT; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Kinetic IT is seeking an IT professional to join our on-site Field Services team as a Field Services Engineer. You’ll provide hands-on desktop support and resolve end-user issues with a strong customer focus.

This 100% onsite role operates in a secure government environment, requiring NV2 clearance. You’ll install, configure, and maintain desktops and software, collaborate with IT teams, and ensure high-quality service for VIP users across Canberra and other eligible locations.

Qualifications

• Australian citizenship with NV2 clearance.
• Experience as Desktop Engineer or Field Support.
• Strong knowledge of Windows, Microsoft 365, AD, SCCM/MECM, Cisco, DNS.
• Solid troubleshooting and communication skills.
• Ability to work onsite in a secure environment.
• Knowledge of ITIL processes; certifications are valued.

Responsibilities

• Provide first- and second-level desktop support.
• Install, configure, and troubleshoot hardware and software on desktops/laptops.
• Collaborate with end users to resolve issues promptly.
• Perform routine maintenance, updates, and upgrades.
• Monitor desktop security and policy compliance.
• Coordinate with IT teams for desktop integration with other infra.
• Assist with end-user support requests and incident triage.

Skills

Windows

Microsoft 365

Active Directory

SCCM/MECM

Cisco

DNS

Troubleshooting

Customer service

ITIL

VIP support

Job description

Kinetic IT are seeking an IT professionals as a Field Services Engineer, with strong general IT knowledge, background in technical support or troubleshooting, along with a passion for delivering exceptional customer service.

You will work within a large and complex environment supporting critical Federal Government services. As a key member of the team, you will be responsible for delivering technical solutions and resolving issues for end users while balancing service-level requirements with a strong focus on customer experience.

This is a hands-on role working 100% onsite in a secure environment that requires an active NV2 Australian Government security clearance. The role is open to candidates based in Canberra, Sydney, Queensland, or Perth.

Responsibilities will include:

• Provide first- and second-level support for desktop-related issues.
• Install, configure, and troubleshoot hardware and software components on desktops and laptops.
• Collaborate with end users to resolve technical issues in a timely and efficient manner.
• Perform routine maintenance tasks, including updates, patches, and system upgrades.
• Monitor and manage desktop security, ensuring compliance with company policies and standards.
• Work closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components.
• Assist with end user support, requests and triaging for specialist applications incidents.

What you’ll bring to the table:

• Australian Citizenship and an active NV2 Australian Government security clearance.
• Previous experience as a Desktop Engineer, Field Support Engineer, or in a EUC Support role.
• Sound knowledge of Windows, Microsoft 365, Active Directory, SCCM/MECM, Cisco, and DNS.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and take ownership of issues.
• A positive and professional attitude, with strong interpersonal and communication skills.
• A customer-focused approach and the confidence to support VIP and high-priority users.
• A willingness to seek assistance and collaborate with colleagues, along with contributing to the knowledge base and supporting continual improvement.
• Knowledge and practical understanding of ITIL processes, with certifications highly regarded.
• Strong attention to detail and the ability to adapt to changing processes, technologies, and operational requirements.

Don't meet every requirement? Don't worry, we'd still love to hear from you!

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we've partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub.
• Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.