Onsite ICT Support Technician – Education

Carey Baptist College; City Of Armadale; On-site; AUD 55,000 - 75,000; Full time

Job summary

Carey Baptist College is seeking an ICT Support Officer to join our ICT team and provide responsive, practical technical support to staff and students across our Harrisdale and Forrestdale campuses, with some work at the Canning Vale office. This Full-time on-site role offers opportunities for career growth.

You will troubleshoot hardware, software and device issues, install and maintain ICT hardware and peripherals, and manage support requests through our ITSM system.

Qualifications

• Certificate I, II or III in Information Technology, relevant entry‑level industry certification, or equivalent practical experience.
• Foundational knowledge of Mac, iOS and Chrome operating systems.
• An ability to troubleshoot routine technical issues and know when to ask for help.
• Good written and verbal communication skills.
• A strong customer service mindset.
• A willingness to learn and continue developing your technical skills.
• Previous experience in an ICT helpdesk, technical support or customer service environment would be an advantage.

Responsibilities

• Providing technical support to staff and students
• Troubleshooting common hardware, software and device issues
• Installing, configuring and maintaining ICT hardware, software and peripherals
• Logging and managing support requests through our ITSM system
• Coordinating device repairs and liaising with suppliers where required
• Escalating more complex technical issues to senior ICT staff
• Contributing to improvements in the way we deliver ICT support

Skills

Customer service mindset

Good communication

Willingness to learn

Team collaboration

Troubleshooting

Mac/iOS/Chrome basics

Education

Certificate I/II/III in Information Technology or equivalent

Tools

ITSM system

Job description

Carey Baptist College is seeking an ICT Support Officer to join our ICT team and provide responsive, practical technical support to staff and students across our Harrisdale and Forrestdale campuses, with some work at the Canning Vale office. This Full-time on-site role offers opportunities for career growth.

You will troubleshoot hardware, software and device issues, install and maintain ICT hardware and peripherals, and manage support requests through our ITSM system.