Onsite Field Services Engineer - MSP-Experienced IT
Nexon Asia Pacific
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Job summary
Nexon Asia Pacific is seeking a customer-focused Field Services Engineer (L2) to join our on-site team in Australia. This permanent, onsite role involves hands-on troubleshooting, incident resolution, and close collaboration with Service Desk and Level 3 teams to deliver excellent customer service.
You will perform IMAC activities, manage Windows and Microsoft 365 issues, handle AD/AAD, and provide remote support as needed. Relevant MSP experience and strong communication are highly valued.
Qualifications
- MSP experience preferred and 3+ years in field services/desktop support
- Strong troubleshooting in Windows environments and business applications
- Proficient in Microsoft 365 suite
- Experience with Active Directory and Group Policy
- Experience with Azure/AAD and endpoint management tools
- Remote support experience (RDP/Terminal Services) and familiarity with ITSM tools
Responsibilities
- Provide Level 2 onsite and remote support via ticketing system, phone and email
- Escalate complex issues to Level 3 and vendors as needed
- Diagnose and resolve end-user hardware, software, OS, and application issues
- Perform hands-on IMAC activities and device builds
- Troubleshoot Microsoft 365 issues and identity/access problems
- Maintain accurate ticket notes and customer communications to SLAs
- Document fixes and known errors to improve team efficiency
- Provide dedicated onsite support and build relationships with stakeholders
Skills
Tools
Job description
Nexon Asia Pacific is seeking a customer-focused Field Services Engineer (L2) to join our on-site team in Australia. This permanent, onsite role involves hands-on troubleshooting, incident resolution, and close collaboration with Service Desk and Level 3 teams to deliver excellent customer service.
You will perform IMAC activities, manage Windows and Microsoft 365 issues, handle AD/AAD, and provide remote support as needed. Relevant MSP experience and strong communication are highly valued.
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