Client‑Facing MSP IT Technician (Level 2)

Epic IT – Managed AI - IT - Cybersecurity; City Of Vincent; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career progression

Certification support

Microsoft certifications

Job summary

Epic IT – Managed AI seeks a Level 2 Service Technician to be the face clients rely on for on-site visits and hands-on IT support across Perth, Sydney, and Brisbane. You’ll triage, resolve issues, and support Microsoft 365 and Azure environments while maintaining strong client relationships.

The role emphasizes proactive site work, service desk escalation, and collaboration with multi-state teams to deliver consistent ICT solutions.

Qualifications

• Minimum 2 years MSP or IT support experience.
• Minimum 2 years experience with Microsoft 365 and Azure, particularly on‑premise to cloud migration work.
• Minimum 2 years providing server support in Windows Server environments, including on‑prem and cloud AD.
• Minimum 2 years in service desk roles supporting Microsoft-based solutions.
• TAFE Certificate IV or undergraduate IT/Business degree preferred.
• Strong client-facing communication skills and ability to propose long‑term solutions.
• Excellent time management and prioritisation capabilities.

Responsibilities

• Conduct client-facing site work, including regular floor sweeps and on-site visits across multiple cities.
• Provide Level 2 IT support, triage tickets, and escalate issues as needed.
• Assist with Microsoft 365, Azure, Windows Server, and on-prem/cloud AD configurations.
• Document work clearly and contribute to knowledge base resources.
• Build trusted relationships with clients to support ongoing ICT direction.

Skills

MSP experience

Microsoft 365

Azure

Windows Server

Service Desk

IT degree

Client-facing

Time management

Education

TAFE Certificate IV or bachelor

Tools

Microsoft Certification

CCNA

MCSA/MCSE

Job description

Epic IT – Managed AI seeks a Level 2 Service Technician to be the face clients rely on for on-site visits and hands-on IT support across Perth, Sydney, and Brisbane. You’ll triage, resolve issues, and support Microsoft 365 and Azure environments while maintaining strong client relationships.

The role emphasizes proactive site work, service desk escalation, and collaboration with multi-state teams to deliver consistent ICT solutions.