Onsite Data Centre Support Engineer

Junee Southern Cross; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Junee Southern Cross is seeking an experienced Resident Engineer to provide hands-on technical support in our Sydney data centre environment. You will respond to Service Desk routed work, support onsite users, and perform approved infrastructure checks, while delivering smart-hands support to networking and infrastructure teams.

The role involves following documented procedures, recording results, and escalating issues as required, contributing to planned maintenance and workplace support in a

Qualifications

• Experience in onsite IT support or infrastructure operations.
• Proficiency with Microsoft 365, Virtual Machines, Active Directory, device management, patching and common business applications.
• Understanding of data centre environments; familiarity with servers, storage, racks, cabling, switches and power checks.
• Ability to follow procedures, perform structured checks and elevate appropriately.
• Experience using ITSM/ticketing platforms and following incident, request, change and escalation processes.
• Strong customer service and clear communication; ability to explain technical issues simply.
• Safety-conscious and security-minded in critical environments.

Responsibilities

• Provide onsite user support across laptops, desktops, mobile devices, applications, printers and basic connectivity issues.
• Deliver smart-hands assistance for networking teams, including switch and port checks, cable tracing, patching, labelling and collecting logs or photos.
• Perform initial checks on infrastructure alerts and equipment such as servers, storage, racks, power indicators and network devices, escalating faults as needed.
• Support remote engineering teams and vendors by following instructions, confirming work, reporting observations and documenting outcomes.
• Assist with planned data centre activities under approved change controls, including power-related work, AV support and vendor coordination.
• Carry out routine maintenance, patching and firmware updates in line with change and vulnerability management processes.
• Support user account and access requests and maintain data centre devices through approved deployment, enrolment, patching and compliance processes.
• Maintain accurate records across assets, racks, cabling, ports and infrastructure, and contribute to knowledge articles and problem investigations.
• Update tickets with clear findings, actions and outcomes, keeping users and the Service Desk informed.

Skills

Onsite IT support

Infrastructure operations

Microsoft 365

Active Directory

Device management

Patching

ITSM / ticketing

Customer service

Data centre operations

Security mindset

Tools

ITSM Platforms

Job description

Junee Southern Cross is seeking an experienced Resident Engineer to provide hands-on technical support in our Sydney data centre environment. You will respond to Service Desk routed work, support onsite users, and perform approved infrastructure checks, while delivering smart-hands support to networking and infrastructure teams.

The role involves following documented procedures, recording results, and escalating issues as required, contributing to planned maintenance and workplace support in a