On-Site Data Centre Hardware Engineer

XENON Systems; Melbourne; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

XENON is seeking an on-site Service Engineer in Melbourne to restore servers during hardware incidents. You will take calls, diagnose issues, and perform parts replacement to ensure systems are healthy before you leave.

The role requires hands-on experience with server components, Supermicro platforms, and GPU servers, plus Linux and Windows Server skills. You will travel to data centres across metro and regional areas and join an after-hours roster if applicable.

Competenze

• 2–3 years in server hardware support, field service or data centre break/fix.
• Hands-on experience replacing motherboards, CPUs, memory, GPUs, storage and controllers.
• Practical knowledge of Supermicro platforms and GPU servers.
• Intel Xeon and AMD EPYC platforms, DDR4/DDR5, NVMe/SAS/SATA and RAID.
• Working Linux skills (diagnostics and drivers) and Windows Server.
• The discipline to follow procedures, and the judgement to elevate when something doesn't match the plan.
• Clear communication with customers and internal teams, and ticketing experience.
• Able to lift [x] kg and work in cold, noisy environments.
• An unrestricted driver's licence and willingness to travel.

Mansioni

• Take hardware incidents from the service desk, triage them remotely and plan the visit, including the parts needed.
• Attend customer data centres within SLA windows, in metro and regional areas.
• Repair and restore.
• Replace failed components: motherboards, CPUs, memory, GPUs, drives, PSUs, fans, backplanes, RAID/HBA controllers and NICs.
• Troubleshoot GPU‑specific faults, including power, thermal, PCIe and NVLink issues.
• Update BIOS/UEFI and firmware where the fix requires it.
• Verify the repair with POST, standalone diagnostics and stress tests before sign-off.
• repairs might be done, under guidance from HW OEM Manufacturer.

Conoscenze

Server hardware

On-site support

Troubleshooting

Communication

Driver's license

Travel willingness

Formazione

Diploma or trade qualification

Strumenti

Supermicro platforms

GPU servers

Descrizione del lavoro

XENON is seeking an on-site Service Engineer in Melbourne to restore servers during hardware incidents. You will take calls, diagnose issues, and perform parts replacement to ensure systems are healthy before you leave.

The role requires hands-on experience with server components, Supermicro platforms, and GPU servers, plus Linux and Windows Server skills. You will travel to data centres across metro and regional areas and join an after-hours roster if applicable.