Support Engineer

Junee Southern Cross; Sydney; Híbrido; AUD 80 000 - 110 000; Tempo integral

Resumo da oferta

Junee Southern Cross is seeking an experienced Resident Engineer to provide hands-on technical support in our Sydney data centre environment. You will respond to Service Desk routed work, support onsite users, and perform approved infrastructure checks, while delivering smart-hands support to networking and infrastructure teams.

The role involves following documented procedures, recording results, and escalating issues as required, contributing to planned maintenance and workplace support in a

Qualificações

• Experience in onsite IT support or infrastructure operations.
• Proficiency with Microsoft 365, Virtual Machines, Active Directory, device management, patching and common business applications.
• Understanding of data centre environments; familiarity with servers, storage, racks, cabling, switches and power checks.
• Ability to follow procedures, perform structured checks and elevate appropriately.
• Experience using ITSM/ticketing platforms and following incident, request, change and escalation processes.
• Strong customer service and clear communication; ability to explain technical issues simply.
• Safety-conscious and security-minded in critical environments.

Responsabilidades

• Provide onsite user support across laptops, desktops, mobile devices, applications, printers and basic connectivity issues.
• Deliver smart-hands assistance for networking teams, including switch and port checks, cable tracing, patching, labelling and collecting logs or photos.
• Perform initial checks on infrastructure alerts and equipment such as servers, storage, racks, power indicators and network devices, escalating faults as needed.
• Support remote engineering teams and vendors by following instructions, confirming work, reporting observations and documenting outcomes.
• Assist with planned data centre activities under approved change controls, including power-related work, AV support and vendor coordination.
• Carry out routine maintenance, patching and firmware updates in line with change and vulnerability management processes.
• Support user account and access requests and maintain data centre devices through approved deployment, enrolment, patching and compliance processes.
• Maintain accurate records across assets, racks, cabling, ports and infrastructure, and contribute to knowledge articles and problem investigations.
• Update tickets with clear findings, actions and outcomes, keeping users and the Service Desk informed.

Conhecimentos

Onsite IT support

Infrastructure operations

Microsoft 365

Active Directory

Device management

Patching

ITSM / ticketing

Customer service

Data centre operations

Security mindset

Ferramentas

ITSM Platforms

Descrição da oferta de emprego

Resident Engineer – Data Centre

Permanent Opportunity

Sydney, NSW

Clearance: NV1 (Requires Australian Citizen)

About the Role

The Resident Engineer provides hands‑on technical support across onsite data centre environments, ensuring smooth operations and reliable assistance for both users and remote engineering teams. You will respond to work routed through the Service Desk, support employees onsite, and carry out approved infrastructure checks. The role also includes smart‑hands support for networking and infrastructure teams, following documented procedures, recording results, and escalating issues when required. You will contribute to planned activities, routine maintenance, and workplace support within a controlled and safety‑focused environment.

Key Responsibilities

• Provide onsite user support across laptops, desktops, mobile devices, applications, printers and basic connectivity issues.
• Deliver smart‑hands assistance for networking teams, including switch and port checks, cable tracing, patching, labelling and collecting logs or photos.
• Perform initial checks on infrastructure alerts and equipment such as servers, storage, racks, power indicators and network devices, escalating faults as needed.
• Support remote engineering teams and vendors by following instructions, confirming work, reporting observations and documenting outcomes.
• Assist with planned data centre activities under approved change controls, including power‑related work, AV support and vendor coordination.
• Carry out routine maintenance, patching and firmware updates in line with change and vulnerability management processes.
• Support user account and access requests and maintain data centre devices through approved deployment, enrolment, patching and compliance processes.
• Maintain accurate records across assets, racks, cabling, ports and infrastructure, and contribute to knowledge articles and problem investigations.
• Update tickets with clear findings, actions and outcomes, keeping users and the Service Desk informed.

What You Will Bring

• Experience in onsite IT support, infrastructure operations or a similar technical role.
• Working knowledge of Microsoft 365, virtual machines, Active Directory, device management, patching and common business applications.
• Practical understanding of data centre environments and familiarity with servers, storage, racks, cabling, switches or power checks.
• Ability to follow procedures, perform structured checks, document results and elevate appropriate.
• Experience using ITSM/ticketing platforms and following incident, request, change and escalation processes.
• Strong customer service skills and clear communication, with the ability to explain technical issues simply.
• A safety‑conscious and security‑minded approach to working in critical environments.

Desirable

• Experience with infrastructure monitoring, vulnerability remediation, routine patching or firmware maintenance.
• Relevant IT, networking or data centre certifications.

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.