Onsite Availability & Capacity Manager | NV1/NV2 Clearance

Kinetic IT; Canberra, Sydney; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Wellbeing resources

Employee discounts platform

Job summary

Kinetic IT is seeking an Availability and Capacity - Process Manager to support a large Federal Government department. You will translate demand and performance insights into capacity forecasts and availability improvements, combining ITIL-aligned governance with continuous improvement.

The role is based 100% onsite at a Federal Government agency in Sydney or Canberra and requires active Australian Government security clearance (NV1/NV2).

Qualifications

• Australian citizenship with active NV1 or NV2 government security clearance
• ITIL-aligned service management experience in a complex enterprise
• Experience developing capacity forecasts and availability plans
• Ability to identify capacity constraints and translate findings into practical improvements
• Strong stakeholder engagement and coordination across technical, operational and service teams

Responsibilities

• Develop and maintain availability and capacity plans aligned with business demand, service requirements and agreed service levels.
• Analyse utilisation, performance and demand trends to forecast capacity needs and coordinate actions with technical teams and service owners.
• Monitor and report on service availability, investigate trends and risks, and drive improvements to reduce downtime and address bottlenecks.
• Maintain availability and capacity policies, procedures, process maps, reporting and controls aligned with ITIL and governance obligations.

Skills

ITIL

Capacity forecasting

Stakeholder engagement

Governance

Job description

Kinetic IT is seeking an Availability and Capacity - Process Manager to support a large Federal Government department. You will translate demand and performance insights into capacity forecasts and availability improvements, combining ITIL-aligned governance with continuous improvement.

The role is based 100% onsite at a Federal Government agency in Sydney or Canberra and requires active Australian Government security clearance (NV1/NV2).